Intake Coordinator

Job Title/Position: Intake Coordinator

Pay: $18.00 - $21.00 per hour pending experience

Benefits: 401k (with match); medical, dental, vision, and life insurance; access to employee paid Aflac plans; paid vacation and sick/personal time.

Reports To: Regional Director of Operations

WHO ARE WE?

At Home Quality Care was founded in 1983 in a rural area 50 miles west of Chicago. We soon became a leading provider of comprehensive home health and non-medical home care services throughout the region. Today, we deliver care with seven branches throughout Illinois, Indiana and Texas and continue to grow. Driven by a simple mission to provide the BEST care for our patients, At Home Quality Care is looking for the BEST professionals to join our growing team!

Come join us and apply today!!!

BRIEF JOB DESCRIPTION:

We are searching for an ideal candidate with experience working in the home health or hospice industry that is reliable, organized, a team player, and who has great attention to detail. This position will report to our Tinley Park branch.
The Intake Coordinator will assist in the coordination of patient care, under the direction of the patient MD & Director of Nursing. Complete intake forms and appropriately route them for admission approval. Assist in the scheduling of appropriately skilled employees to fill the case(s), input scheduling information in our company’s EMR system (Axxess), and continue to assist in the coordination of the scheduling & staffing. The Intake Coordinator will be the frontline of communication with our business development team, MD offices, families, clinical office team, etc.

Requirements:

· At least one year of experience in home health or hospice; highly preferred.

· Customer interaction/customer service experience

· Strong knowledge of Microsoft Office along with strong data entry skills

· Excellent organizational, analytical, communication and customer service skills

· Ability to take initiative and problem solve

· Excellent attention to detail and follow-up skills

General Responsibilities:

· Answer multi-line telephone and strong ability to use general office equipment.

· Creates and maintains various EMR databases and reports.

· Record and report intake referrals to corporate officials & business development team(s).

· Acts as a contact telephone liaison person interfacing with referral sources, outside agencies, health professionals and field staff.

· Receives and coordinates all incoming referral calls, providing patients/clients and referral sources with basic information to assist in accessing appropriate services.

· Completes intake screening including obtaining, documenting, and analyzing all required information to make a preliminary admission decision.

· Actively promotes care/services to prospective patients/clients.

· May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities.

· Provides assistance to the Regional Director of Operations, Director of Nursing, Community Liaison, Therapy Coordinator, etc. when needed.

· As necessary, sends physician's orders for signature. Keeps current log of what is sent and tracks receipt of signed document(s).

· Other duties as assigned by the Regional Director of Operations or Director of Nursing.

Position Qualifications:

1. One (1) year experience in home health, hospice or health care strongly preferred

2. Two (2) years’ experience in a clerical or office setting

3. Strong Microsoft Office (Outlook, Excel, Teams, Word, etc.) skills; Axxess familiarity also desireable

4. Must have reliable transportation

www.athomeqc.com

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