Intake Coordinator

Intake Coordinator

Role:

Setting up SupportiveCare Medical Group new patients across all care settings

Responsibilities:

• Focal point of all new patients
• Available for weekend on-call rotation
• Verifies insurance eligibility to make sure the provider visit is billable
• Retrieves all vital documents for in-hospital visits (e.g. facesheet, progress note, and H&P) and all vital information for non-hospital referral patients
• Adds the necessary information to internal “tracking sheet” and EMR system
• Collaborates with community partners to schedule hospital patient consultations
• Communicates on a regular basis using SupportiveCare standards (e.g. SBAR)
• Manages data from multiple internal and external sources (e.g. EMR’s, faxes, emails, etc.)
• Drives communications in group texts between SupportiveCare Medical Group and community partners to make sure updates between the parties are within a timely manner and are to follow specific protocols for special appointments (e.g. compassionate extubations)
• Update status across calendar and shared spreadsheets until patient is discharges or signs onto GIP services
• Proactively identify issues and works with the leadership team to resolve problems and improve community partner relationships, quality, and productivity

Qualifications:

• High school diploma
• 18 years or older
• Basic computer skills and telephone etiquette
• Solutions-driven problem solver
• Willingness to grow and further skill development
• Self-starter who can work independently with successful outcomes
• Continuous improvement mindset

Performance Standards

Exceeds:

• Leads by example
• Handles the current job exceeding well with little to no help from the leadership team
• Assists other team members without hesitation
• Be resourceful to other team members and community partners
• Communicates well across peers
• Willingness to grow and further skill development
• Able to provide an adequate solution prior to presenting the situation to the leadership team
• Effective time management skills

Meets:

• Able to complete daily tasks without assistance from other team members
• Communicate efficiently with team members and community partners to provide appropriate coordination for all patient information
• Updates and maintains all internal “tracking documents” and EMR charts with minimal assistance
• Continuously verify all new patient's insurance to ensure there are no discrepancies before the patient’s initial visit
• Minimal late/absenteeism
• Requires minimal assistance

Needs Improvement:

• Late/absenteeism
• Incomplete follow up on assignments and/or poor communication on status of assignments
• Needs repeated instructions on same tasks
• Inadequate preparation

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.

Job Type: Full-time

Pay: $17.50 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Hospice & Palliative Medicine

Schedule:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: Hybrid remote in Temecula, CA 92590