Intake Coordinator

Erie Neighborhood House, a progressive social service agency serving the Chicago metropolitan area and dedicated to promoting a just and inclusive society, is seeking a full-timeIntake Coordinator. Erie Neighborhood House’s Intake Department is responsible for the recruitment and enrollment of the agency’s housing counseling clients and families.

Basic Function:

Reporting to the Housing Opportunities Manager in the Community Wellness Support Services Department, the Intake Coordinator position responsibilities include:

• The Intake Coordinator will report to the Housing Opportunities Program Manager and contribute by receiving inbound calls or placing outbound calls consistent with the organization’s policies, procedures, and quality standards.
• The Intake Coordinator will encourage individuals to take the right steps toward positive financial change.
• Provide customer service to and serves as the primary contact for prospective and current applicants to our Housing and Financial Empowerment programs.
• Share the benefits of our programs, gather information, and connect clients to our network of community partners.
• Responsible for data entry and maintenance of client databases to track efforts and outcomes.
• Complete next-day appointment reminders for clients who are scheduled for a counseling session.
• Manage the no-show reminder report by ensuring weekly calls are placed to clients until the client is rescheduled or closed out.
• Assist clients by collecting budget information and adding information to our client management system.
• Manage outreach tracker reports to ensure phone calls are being made in a timely manner.
• Maintain client records.
• Process incoming applications for housing stability.
• Perform other duties as required by the Program Manager or designee.

• This position requires a High School Diploma; an AA in Business or related field preferred.
• Computer skills for Microsoft Office applications (Word, Excel, Access, Publisher, and Outlook) required.
• Experience with Salesforce and mPact Pro databases a plus. Office experience preferred.
• Must be able to read, write and speak English and Spanish.
• Ability to lift and carry children and other items weighing up to 50 pounds, including evacuation of the building during emergencies.
• Demonstrate the following qualities: self-motivated, self-directed, follows directions, makes good judgments, creative reliable and dependable.
• Exhibits sincere interest in working families and community and is knowledgeable about available resources.
• Proof of eligibility to work in the U.S.

TEAM MEMBER BENEFITS

• Compensation of $20.19 - $21.15/ hour based on experience
• Work / life integration
  • Generous paid time off

(examples below for full-time employment)

• 12 accrued sick days per year
• 3 personal days
• Paid birthday off
• 8 paid holidays, including Juneteenth
• In addition to above paid holidays, paid week off between Christmas Eve and New Year’s Day
• Vacation
  • Year 1 = 8 days
  • Year 2 = 13 days
  • Year 3 + = 20 days
• Access to alternative and flexible work schedules and personal leave, where possible
• Two-weeks fully paid Parental Leave, for eligible employees
• Time off for school conferences and activities as well as bereavement leave
• Professional Development
  • Employer-sponsored learning and development programs
  • Paid day off annually for personal professional development
  • Tuition Assistance & Debt Relief Program, as budget allows
  • DEI Council-sponsored education and engagement series
• Wellness support
  • Employer-sponsored health, dental, and vision insurance
  • Employer-paid life insurance
  • Voluntary life and AD&D and shot and long-term disability
  • Flexible Spending Accounts for medical, vision and dependent care
  • 403b with employer match
  • Employee Assistance Program
  • Yoga, Zumba and Book Club, when onsite

Union / Non Exempt

Erie Neighborhood House is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact us at hr@eriehouse.org.

NO TELEPHONE CALLS PLEASE!

MUST BE A MEMBER OF AFSCME OR JOIN AFTER 30 DAYS

ERIE NEIGHBORHOOD HOUSE IS AN EQUAL OPPORTUNITY EMPLOYER

ACCREDITED BY NAEYC & NATIONAL AFTER SCHOOL ASSOCIATION

RECOGNIZED BY DEPARTMENT OF JUSTICE;

UNITED WAY MEMBER