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SalaryJOB PROFILE:
JOB TITLE:Instructional Designer
DEPARTMENT:Design
REPORTS TO:Manager Instructional Design
CLASSIFICATION: Exempt
POSITION OVERVIEW:
The Instructional Designer role is responsible for consulting with internal stakeholders to create learning solutions, manage and create instructional design training materials, and collaborate with partners across the enterprise for innovative solutions in an agile business environment. The primary focus of this role is to support the training and upskilling of frontline operations to better assist customers. This includes providing direct training to frontline experts and their leadership.
ESSENTIAL JOB SKILLS/DUTIES:
Design and develop training course material (instructor-led, computer-based, job aides, & assessments) using instructional design techniques in conjunction with adult learning theory.
Align learning objectives with business goals while ensuring quality and accuracy of materials.
Outline, storyboard, script, and clearly communicate design ideas and next steps during all parts of the design & development process.
Use data-driven insights to assess the state of training content to drive improvements in learning effectiveness and creativity.
Collaborate with stakeholders and subject matter experts to determine training strategy and bridge knowledge, skills, or behavior gaps for learners.
Create delivery timelines and work collaboratively to determine the best method for delivery.
Adhere to internal standards, policies, and procedures.
Perform other duties as assigned.
SKILLS:
Technical skills:
Exceptional written and oral communication skills.
Expertise in adult learning and instructional design for various formats, including instructor-led, eLearning, mobile, and performance support.
Proficient in creating engaging learning experiences that emphasize the importance of the content and sustain learner attention.
Strong collaboration skills, working with a broad range of stakeholders and internal partners to create innovative solutions, give and receive feedback, and creatively solve problems.
Superior organizational, communication, and project management skills with the ability to meet tight deadlines, manage multiple projects, and prioritize tasks.
Experience using software such as Microsoft Office, Articulate Suite, Adobe Creative Cloud, etc.
Soft/Leadership skills:
Active listener with strong professional communication.
Good analytical skills and the ability to identify root causes and implement effective solutions.
Time management and ability to take direction from leaders.
Team player who can also work independently.
Basic understanding of the products and services offered.
Adaptable to change and can manage shifting work priorities.
Contributes to the team and seeks ways to advance work through relationships.
Receptive to both giving and receiving construct feedback to peers with the intent to improve and enrich relationships.
Inspires peers through engagement and team support.
Accountable for own performance and supports the efforts of the team with a customer-first mindset.
EDUCATION AND EXPERIENCE:
Required Education and Experience
Bachelor's Degree OR equivalent combination of education and experience.
Less than 1 year of experience in education, training delivery, or development.
Preferred Education and Experience
2+ years of experience applying instructional design and adult learning methodologies to web-based training and instructional materials.
Alternatively, 2+ years of experience in a related creative professional field (web development, graphic design, animation, videography).
Basic experience with project or program management.
LICENSES / CERTIFICATIONS:
Required Licenses/Certifications
N/A
Preferred Licenses/Certifications
N/A
SUPERVISORY RESPONSIBILITIES:
N/A
TRAVEL REQUIREMENTS:
Travels: No
Percent of time: Choose an item.
Overnight required: N/A
PHYSICAL DEMANDS:
If one-third of the time – “seldom” or “occasionally” If one-third to two-thirds of the time or more occasionally to frequently” If more than two-thirds of the time – “constantly”]
Stationary Position -Frequently
Pushing/Pulling/Reaching - N/A
Climb - N/A
Kneel - N/A
Grab - N/A
Bend - N/A
Lift/carry over - Less than 5 LBS
Vision - N/A
Hearing - N/A
WORKING CONDITIONS:
Wet or Humid - N/A
Working near or on moving mechanical parts - N/A
Working near or on heavy machinery - N/A
Working in high places - N/A
Exposed to fumes or airborne particles - N/A
Exposed to toxic or caustic chemicals - N/A
Frequency of working in outdoor weather conditions - N/A
Work with Electricity - N/A
Work with explosives - N/A
Work on or near a source of radiation - N/A
Loud noise conditions (above 87dB) - N/A
Other Environmental Factors including weather conditions______________________
NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MAY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.
ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.
THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION, AND TRAINING.
