Inside Customer Service Representative

We're looking for someone to grow with us!

We're hiring an Inside Customer Service Representative at our Howell, Michigan store. What does this mean? We want someone who is willing to learn about the construction/farm equipment industry! We will pay to train and guide you along the way so you can handle customers' needs. This role is a pivotal part of our company's sales strategy, focusing on building strong customer relationships, understanding client needs, and driving sales growth from within the office. You will have a clear pathway to progression into an Outside Sales position, contingent upon meeting specified performance KPIs.

Your day-to-day tasks can vary from answer incoming phone calls and directing them to the correct department. Helping walk-in customers with basic questions. Intaking customer information and getting it to the outside salesperson promptly. You will work directly with our Sales Manager & Sales Team to make sure leads are followed upon.

Primary job functions:

• Achieve sales & profit goals in defined geographical sales area
• Generate new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Answer incoming calls & route to the correct department or salesman
• Greeting & handling walk-in customer requests
• Report to the sales manager on weekly sales results.
• Dealership merchandising support (Sales Floor and Exterior Sales Lot) On-going Training both self-directed, on-site or off-site.
• Upsell Service, Rental, and Parts departments
• Develop & maintain customer list for mailings & quoting
• Stay up to date on manufacturer offerings sold by dealership
• Maintain company image

Qualifications:

• High School Diploma or GED required
• Positive attitude and desire to work as a team player
• Communication skills in person, over the phone, and digitally
• Efficient Computer Skills; Programs such as Microsoft Office; Navigational & Search
• Willingness to learn and grow!

Career Pathway:

• This position offers a clear progression path to an Outside Sales role, based on performance and achievement of specific sales KPIs. The transition to Outside Sales is designed for those who demonstrate exceptional sales performance, customer engagement skills, and the ability to independently drive sales growth.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Ability to Relocate:

• Brighton, MI 48114: Relocate before starting work (Required)

Work Location: In person