Customer Service Representative

Job Title: Customer Service
Location: Owosso
Hours: 6am-4pm
Pay: $16 an hour, pay evaluation at 90 days!
Call: 989-729-6858
Do you have previous experience working closely with Excel and other MS programs? Are you ready to take your career to new heights? We're looking for dedicated individuals to join our Owosso Clients team as a Customer Service Representative. This position will not last long! Apply Now!
Position Overview:
As a Customer Service representative, you'll play a crucial role in ensuring seamless communication and timely delivery of customer orders. Reporting to the Material's Scheduler/Supervisor, you'll be responsible for handling incoming orders and liaising with various departments to guarantee on-time delivery.
Key Responsibilities:
•    Monitor customer portals daily to ensure shipments meet customer requirements.
•    Conduct Chrysler SMART checks and Ford DDL/eDDL checks as per customer specifications.
•    Coordinate with relevant personnel for Ford GPIRS/Chrysler Pilot orders to ensure timely delivery.
•    Verify ASN receipt on customer portals and initiate manual ASN if necessary.
•    Review DRIVE and Super-G screens for violations weekly and address them promptly.
•    Respond to errors in QAD eCommerce screen in a timely manner.
•    Setup new sales orders and enter releases into QAD for new customers.
•    Perform QAD housekeeping tasks such as end-effecting old sales orders and obsolete part numbers.
•    Fill in for Materials Analyst and Materials Scheduler when required.
•    Attend mandatory meetings and relevant training sessions.
Essential Skills and Qualifications:
•    Effective communication skills across all departments.
•    Ability to thrive in a fast-paced, high-stress environment.
•    Proficiency in basic math skills.
•    Strong organizational skills with the ability to stay focused.
•    Familiarity with QAD MRP system and customer portals.
•    Excellent attendance record.
Required Education and Experience:
•    2 years of college and 3 years of related experience OR high school diploma and 5 years of related experience.
•    Good working knowledge of Excel and MS Office Products.
Why work for Qualified Staffing?
•    We offer a fantastic benefits package to all of our employees. This includes healthcare, vacation/holiday pay, and 401K! In fact, these are the same benefits that we offer our Corporate employees!
•    Applying for one job with Qualified Staffing is like applying for hundreds of jobs all at once!
•    We respond to every job applicant within 24–48 hours.