Customer Service Representative-Manufacturing

Summary of Responsibilities

The Customer Service Representative provides efficient procedural and clerical support between Electronics and customer contacts. This job description indicates the general nature and level of the work that is expected. It is not designed to contain a comprehensive or all-inclusive listing of activities, duties or responsibilities. Other duties may be required.

Primary Responsibilities

• Works cooperatively with all Beaver Aerospace personnel to insure excellent Customer Service
• Use the Internet to monitor customer requirements, government updates, new sales opportunities, representations and any internet forms submitted.
• Review Customer delivery requirements and schedule deliveries to match customer requirements
• Keep up to date on ERP system use and provide support and training for other employees
• Start RFQ’s, quote units, receive and process orders for all XG jobs
• Constantly review job priorities and pricing
• Assists individual departments with special projects as necessary or when appropriate
• Utilizes telephone, fax and email services to prepare, answer, relay or direct necessary information to appropriate personnel, business contacts and customers
• Uses scanning and copying equipment to reproduce documents, manuals, and presentations and distributes appropriately
• May cover job responsibilities of other Customer Service employees

Minimum Requirements

• Associates Degree in Business / Accounting or equivalent
• Efficient use of computer based data entry systems such as MS Office/Oracle/PDF
• 3 – 4 years of experience in Customer Service

Other Requirements

Legal authorization to work in the United States without sponsorship

HDI Landing Gear is an equal employment opportunity (EEO) employer to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, HDI Landing Gear will provide reasonable accommodations for qualified individuals with disabilities.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 3 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person