Injury Care Coordinator (Healthcare) Remote

Overview:

As a Remote Injury Care Coordinator, you will work from your home office and be responsible for answering and gathering data from the company twenty-four-hour Injury Reporting Hotline. These individuals are responsible for gathering pertinent demographic data as well as all data related to the worker's injury. The ideal candidate must possess medical/healthcare and/or insurance knowledge, good communication skills, have a positive attitude, and work independently. Excellent listening skills are important in order that a synopsis of the conversation can be made. Candidates must have excellent written communication skills. This is not a telemarketing job and does not involve sales.

Responsibilities:

• Responsible for ensuring that the Injury Reporting and Provider Identification System is answered in a timely manner meeting client specifications.
• Responsible for triaging catastrophic injuries.
• Responsible for producing the First Report of Injury meeting the various client-specific and/or state-specific requirements.
• Responsible for triaging Incident Only and identifying from the first report stage, the preliminary case status of the claimant (i.e. Medical Only, Lost Time, or Lost Time-Return to Work)
• Responsible for providing referrals to applicable Preferred Provider Networks
• Responsible for having a detailed and intimate knowledge of all MCA client's specific operational procedures and products.
• Responsible for conducting Initial Assessments as needed or indicated by the client, ensuring that the assessments are completed in a timely manner meeting client-specific performance standards.
• Resolve all cases reported as problems. This will often involve direct telephone contact with MCA clients.
• Acquire and maintain knowledge and understanding of specific client needs.
• Required Assist with special projects and events.

Qualifications:

• Shift availability: Tuesday - Saturday (11AM - 7:30PM EST)
• U.S. Citizen
• 2+ years of healthcare, medical, insurance client services experience
• Knowledge of medical and insurance terminology preferred.
• High School Diploma, some college education preferred.
• Proficient computer skills
• Ability to prioritize workload.
• Ability to handle many varied assignments and tasks.
• Customer service-oriented experience with some decision-making responsibilities
• Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint, and Access)
• Proven ability to manage multiple projects at a time while paying strict attention to detail.

In addition to a competitive salary, comprehensive health and welfare benefits, tuition reimbursement, and incentive compensation, this client company offers participation and vesting in a 401(k) plan with a company match.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.

Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire.

Equal Opportunity and Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends, or associates.

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• healthcare: 3 years (Preferred)
• Medical records: 3 years (Preferred)
• Medical Claims and Billing: 3 years (Preferred)
• Customer service: 3 years (Preferred)
• Computer literacy: 3 years (Preferred)

Work Location: Remote