Information Technology Specialist

The City of Clovis is looking for a two IT Specialists to join our team. These ideal candidates will work closely with IT staff in one of two key areas.
One position will assist in providing support for city-wide enterprise applications and systems, including desktop, mobile, and cloud-based solutions. Experience supporting Microsoft products (including 365), email systems, application troubleshooting, basic database principles, and other enterprise system experiences are a plus.
The other will assist in providing support for the city's network and cybersecurity infrastructure. Experience supporting EDR/MDR products, network troubleshooting, endpoint management, auditing logs, vulnerability remediation and investigating issues are a plus.
Successful candidates must be willing to learn, support and teach others how to use city-wide systems and applications, be a committed team player, and have excellent customer service skills.

DEFINITION

Under general supervision, perform work involving journey-level technical skills in the operation of personal systems and peripheral equipment. Program, operate, and maintain personal computers and peripherals; program, adapt, apply, and train others on existing hardware and software to meet the needs of the organization; produce a wide variety of documents and work products; and perform related work as required.

CLASS CHARACTERISTICS

Incumbents in this classification perform journey-level technical work and the primary aspects of the position are characterized by the responsibility to operate, troubleshoot, and repair computer and network systems. Incumbents are also responsible for training others in the use of computers in a technical capacity. Incumbents must be able to analyze and adapt current hardware and software to suit changing needs. Incumbents interact with specific users and serve as a trainer of other personnel in use of the personal computer, the network, and related programs and peripherals. In addition, incumbents maintain software and hardware inventory as well as system and software documentation. Incumbents receive instruction when tasks are assigned and have some latitude in selecting work methods. Work is reviewed while in progress and upon completion for final results. Incumbents are expected to resolve most problems confronted through the application of judgment and precedent. Incumbents are expected to refer most variations in work to the supervisor for instructions.

Exhibit proficiency in the use of the City's standard database, word-processing and spreadsheet applications; setup, troubleshoot and repair network, personal computers, and peripherals; train staff in all phases of computer operation and program applications; manipulate data and information to ensure proper equipment and software operation; install and maintain software and hardware; establish and maintain system software and hardware standards; maintain telephone hardware, software, and data/voice communication equipment; determine priorities of requested work to ensure completion in appropriate order; advise users of appropriate applications of computers and programs; recommend and order computer supplies and/or maintenance of equipment; perform system backups and restoration of files; perform security patching and upgrades on operation systems and software systems; maintain software library and licenses; purge files; maintain an up-to-date index of subject matter; operate city vehicles; lend technical support to clerical staff; and perform related duties as assigned.

LICENSE REQUIRED

EDUCATION AND EXPERIENCE

Education:

• Associate's Degree from an accredited college or university with major coursework in Information Technology, Computer Science, Business Administration, Geographic Information Systems or closely related field.
• In addition to required experience, additional experience may be substituted for the required education on a year-for-year basis with thirty semester units equaling one year of experience.

Experience:

• Three (3) years of work experience in the operation of personal computer systems and peripheral equipment in an enterprise environment.
• Incumbents in the Information Technology Specialist classification may be promoted to the Senior Information Technology Specialist classification upon meeting allthe following qualifications:
  • Minimum of step 4 Information Technology Specialist classification;
  • Meet minimum requirements for the Senior Information Technology Specialist;
  • Successful completion of the probationary period, one (1) year;
  • Successful passing of the written exam with a minimum score of 70%;
    • If written exam is not passed, there is a waiting period of 180 days before eligible to retest.
  • A minimum of exceeds standards on the most current performance evaluation;
  • Minimum of six (6) months after annual performance evaluation;
  • Recommendation of the approving authority.
  • Incumbent to notify Personnel to request testing.

Certifications Desirable:

• Comptia A+;
• MCA.

QUALIFICATIONS

Knowledge of:

• Advanced computer applications such as the Microsoft Office Professional Suite and related software applications;
• Fundamentals of computer operation;
• Local and Wide Area Network concepts, terminology and operating systems;
• Math and statistics;
• Operation of peripheral equipment including printers and scanners;
• Principles of using HTML and web-based scripting tools;
• Principles of Voice Communications including Voice over Internet Protocol (VoIP), cabling and unified communications;
• Project management techniques and concepts;
• Proper English usage, spelling, grammar, and punctuation;
• Training methods and procedures;
• Use of personal computers in a networked environment;
• Windows- based servers and systems including Active Directory, Group Policy, and PowerShell scripting.

Ability to:

• Administer and deploy service packs for servers, desktop, and software applications and systems;
• Clearly articulate instructions to non-technical users;
• Create and maintain procedures manuals for the position;
• Establish and maintain effective relationships with those contacted in the course of work;
• Import and export data between applications;
• Maintain Intranet site(s), applications, and web-based forms;
• Maintain the confidentiality of privileged information;
• Operate a vehicle, observing legal and defensive driving practices;
• Proofread and detect errors;
• Provide advanced technical support in specialized area of responsibilities;
• Quickly become proficient in the use of new computer software and hardware;
• Read and apply written procedures;
• Setup troubleshoot, and operate computers, various peripheral equipment, a variety of software packages and programs;
• Store and retrieve information;
• Train others in the use of computers and computer applications;
• Troubleshoot Network connectivity issues;
• Understand and carry out oral and written directions.

PHYSICAL DEMANDS AND WORKING CONDITIONS

• Strength: Light work-lifting, caring and/pushing 25 pounds maximum with frequent lifting and/or carrying of objects weighing up to 25 pounds;
• Positions in this class may be designated as confidential under Meyers-Millas Brown Act.

This job flyer does not constitute a contract and its
terms and conditions can change without notice.

THE CITY OF CLOVIS IS AN EQUAL OPPORTUNITY EMPLOYER