Information Technology Specialist

Salary : $70,848.00 - $86,112.00 Annually
Location : Clovis, CA
Job Type: 001-Full-Time
Job Number: 2400027
Department: Administration Department
Division:Information Technology
Opening Date: 03/06/2024
Closing Date: 3/20/2024 4:30 PM Pacific
Description
The City of Clovis is looking for a two IT Specialists to join our team. These ideal candidates will work closely with IT staff in one of two key areas.
One position will assist in providing support for city-wide enterprise applications and systems, including desktop, mobile, and cloud-based solutions. Experience supporting Microsoft products (including 365), email systems, application troubleshooting, basic database principles, and other enterprise system experiences are a plus.
The other will assist in providing support for the city's network and cybersecurity infrastructure. Experience supporting EDR/MDR products, network troubleshooting, endpoint management, auditing logs, vulnerability remediation and investigating issues are a plus.
Successful candidates must be willing to learn, support and teach others how to use city-wide systems and applications, be a committed team player, and have excellent customer service skills.
DEFINITION
Under general supervision, perform work involving journey-level technical skills in the operation of personal systems and peripheral equipment. Program, operate, and maintain personal computers and peripherals; program, adapt, apply, and train others on existing hardware and software to meet the needs of the organization; produce a wide variety of documents and work products; and perform related work as required.
CLASS CHARACTERISTICS
Incumbents in this classification perform journey-level technical work and the primary aspects of the position are characterized by the responsibility to operate, troubleshoot, and repair computer and network systems. Incumbents are also responsible for training others in the use of computers in a technical capacity. Incumbents must be able to analyze and adapt current hardware and software to suit changing needs. Incumbents interact with specific users and serve as a trainer of other personnel in use of the personal computer, the network, and related programs and peripherals. In addition, incumbents maintain software and hardware inventory as well as system and software documentation. Incumbents receive instruction when tasks are assigned and have some latitude in selecting work methods. Work is reviewed while in progress and upon completion for final results. Incumbents are expected to resolve most problems confronted through the application of judgment and precedent. Incumbents are expected to refer most variations in work to the supervisor for instructions.
Examples of Duties
Exhibit proficiency in the use of the City's standard database, word-processing and spreadsheet applications; setup, troubleshoot and repair network, personal computers, and peripherals; train staff in all phases of computer operation and program applications; manipulate data and information to ensure proper equipment and software operation; install and maintain software and hardware; establish and maintain system software and hardware standards; maintain telephone hardware, software, and data/voice communication equipment; determine priorities of requested work to ensure completion in appropriate order; advise users of appropriate applications of computers and programs; recommend and order computer supplies and/or maintenance of equipment; perform system backups and restoration of files; perform security patching and upgrades on operation systems and software systems; maintain software library and licenses; purge files; maintain an up-to-date index of subject matter; operate city vehicles; lend technical support to clerical staff; and perform related duties as assigned.
Typical Qualifications
LICENSE REQUIRED

• Possession of a valid California driver's license and a good driving record.

EDUCATION AND EXPERIENCE
Education:

• Associate's Degree from an accredited college or university with major coursework in Information Technology, Computer Science, Business Administration, Geographic Information Systems or closely related field.
• In addition to required experience, additional experience may be substituted for the required education on a year-for-year basis with thirty semester units equaling one year of experience.

Experience:

• Three (3) years of work experience in the operation of personal computer systems and peripheral equipment in an enterprise environment.
• Incumbents in the Information Technology Specialist classification may be promoted to the Senior Information Technology Specialist classification upon meeting allthe following qualifications:
  • Minimum of step 4 Information Technology Specialist classification;
  • Meet minimum requirements for the Senior Information Technology Specialist;
  • Successful completion of the probationary period, one (1) year;
  • Successful passing of the written exam with a minimum score of 70%;
    • If written exam is not passed, there is a waiting period of 180 days before eligible to retest.
  • A minimum of exceeds standards on the most current performance evaluation;
  • Minimum of six (6) months after annual performance evaluation;
  • Recommendation of the approving authority.
  • Incumbent to notify Personnel to request testing.

Certifications Desirable:

• Comptia A+;
• MCA.

QUALIFICATIONS
Knowledge of:

• Advanced computer applications such as the Microsoft Office Professional Suite and related software applications;
• Fundamentals of computer operation;
• Local and Wide Area Network concepts, terminology and operating systems;
• Math and statistics;
• Operation of peripheral equipment including printers and scanners;
• Principles of using HTML and web-based scripting tools;
• Principles of Voice Communications including Voice over Internet Protocol (VoIP), cabling and unified communications;
• Project management techniques and concepts;
• Proper English usage, spelling, grammar, and punctuation;
• Training methods and procedures;
• Use of personal computers in a networked environment;
• Windows- based servers and systems including Active Directory, Group Policy, and PowerShell scripting.

Ability to:

• Administer and deploy service packs for servers, desktop, and software applications and systems;
• Clearly articulate instructions to non-technical users;
• Create and maintain procedures manuals for the position;
• Establish and maintain effective relationships with those contacted in the course of work;
• Import and export data between applications;
• Maintain Intranet site(s), applications, and web-based forms;
• Maintain the confidentiality of privileged information;
• Operate a vehicle, observing legal and defensive driving practices;
• Proofread and detect errors;
• Provide advanced technical support in specialized area of responsibilities;
• Quickly become proficient in the use of new computer software and hardware;
• Read and apply written procedures;
• Setup troubleshoot, and operate computers, various peripheral equipment, a variety of software packages and programs;
• Store and retrieve information;
• Train others in the use of computers and computer applications;
• Troubleshoot Network connectivity issues;
• Understand and carry out oral and written directions.

Supplemental Information
PHYSICAL DEMANDS AND WORKING CONDITIONS

• Strength: Light work-lifting, caring and/pushing 25 pounds maximum with frequent lifting and/or carrying of objects weighing up to 25 pounds;
• Positions in this class may be designated as confidential under Meyers-Millas Brown Act.

SELECTION PROCESS
Interested applicants must submit a complete application package which includes a City of Clovis online job application and supplemental questionnaire, no later than 4:30 p.m. on March 20, 2024. Applications must be submitted online at . For additional questions, you may contact Personnel at (559) 324-2725. Brief resumes are welcome as a supplement to the City's standard application form; however, the application form and supplemental questionnaire must be filled out completely to be considered.You may attach your resume at the time of application submission to the attachment section of the application form. A resume only may not be submitted in lieu of a completed employment application to be considered. Applicants may not attach any additional documents that are not required to their application form or submit any other documents by email, mail, fax, or hand delivery. Veterans Preference Points may be provided if a DD Form 214 demonstrating qualifying service is submitted to the Personnel Office by the position deadline date and time. Applicants may attach, hand deliver, or fax the required documents to (559) 324-2865. Reasonable accommodation, when needed, for otherwise qualified candidates with disabilities, must be requested in writing and faxed to (559) 324-2865 at the time of application submission. Applicants will receive notification regarding the status of their application by email or phone once the applications have been processed and reviewed.
Applicants must meet each qualification for the position by the deadline date. All applications will be reviewed based on the necessary employment standards for the position. Those candidates who best meet the needs of the operations may be invited to participate in an online examination that will be weighted 100%. Candidates receiving a passing score may be placed on an eligibility list for a period of up to one (1) year. Examinations and department interviews for the position will be administered in the City of Clovis. As determined by the City and at the City's expense, successful candidates shall be required to complete and pass a Personal History Questionnaire, a polygraph or voice stress examination, an extensive background investigation, a medical examination, and a drug/alcohol screen. Possession of a valid California Driver's License and a good driving record will be required prior to hire. Proof of citizenship or eligibility to work in the U.S. will be required at the time of hire.
Online Examination - Those applicants considered to be the most qualified for the position will be invited to participate in the online examination. The opening date for the online examination is tentatively scheduled for Monday, March 25, 2024. Eligible candidates will receive an email notification with examination information.
The examination may consist of questions relative to knowledge of advanced computer applications such as the Microsoft Office Professional Suite and related software applications; fundamentals of computer operation; local and Wide Area Network concepts, terminology and operating systems; math and statistics; operation of peripheral equipment including printers and scanners; principles of using HTML and web-based scripting tools; principles of Voice Communications including Voice over Internet Protocol (VoIP), cabling and unified communications; project management techniques and concepts; proper English usage, spelling, grammar, and punctuation; training methods and procedures; use of personal computers in a networked environment; Windows-based servers and systems including Active Directory, Group Policy, and PowerShell scripting. The examination may also contain questions regarding the ability to administer and deploy service packs for servers, desktop, and software applications and systems; clearly articulate instructions to non-technical users; create and maintain procedures manuals for the position; establish and maintain effective relationships with those contacted in the course of work; import and export data between applications; maintain Intranet site(s), applications, and web-based forms; maintain the confidentiality of privileged information; operate a vehicle, observing legal and defensive driving practices; proofread and detect errors; provide advanced technical support in specialized area of responsibilities; quickly become proficient in the use of new computer software and hardware; read and apply written procedures; setup troubleshoot, and operate computers, various peripheral equipment, a variety of software packages and programs; store and retrieve information; train others in the use of computers and computer applications; troubleshoot Network connectivity issues; understand and carry out oral and written directions.
This job flyer does not constitute a contract and its
terms and conditions can change without notice.
THE CITY OF CLOVIS IS AN EQUAL OPPORTUNITY EMPLOYER
The City of Clovis offers a comprehensive benefit package for full-time positions. For more information on the benefit package, please refer to the City's website under Departments & Services/Personnel/Employee Resources.
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Carefully complete your Application and Supplemental Questionnaire and submit by the final filing date as indicated on the job announcement. It is important that your application show all the relevant education and experience you possess. You may attach a resume, but this cannot be used in lieu of completing an application. Follow the instructions below on how to submit a complete application. Applications may be rejected if incomplete. Include a minimum of ten (10) years of current and/or previous work experience. Begin with your most current work experience through the previous ten (10) years. If you are unable to include ten (10) years of current and/or previous work experience you must include any combination of work or volunteer experience, academic or vocational school enrollment, and any periods of unemployment. The application may not contain any unexplained gaps in employment periods. Be sure to attach any req...