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Form of workMountain View Hospital is looking for an Informatics Office Assistant to join our team!
JOB SUMMARY:
Provides excellent customer service for the Electronic Health Record user based on outstanding communication and problem resolution process. Functions as an effective team member by answering phones, creating tickets, or reviewing workflow with end users within the electronic health record. Supports projects and implementations where assigned. Will manage the ticketing system by reviewing the inbound ticket queue and assigning requests to appropriate Informatics Specialists. May be expected to document and describe end-user workflow to help the Informatics Specialists fix or optimize workflow. Respond to helpdesk requests for assistance with software issues. Communicate issues to software vendors.
Relies on experience and judgment to achieve goals. Works under general supervision; reports to a project leader or manager. A certain degree of self-initiation, creativity and latitude is required.
BENEFITS:
Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:
- Medical, Dental and Vision Insurance
- Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
- Retirement Plans (401K with up to 6% match)
- Earned Quarterly Bonus Program
- Education Reimbursement Program
- Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital
Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.
DUTIES AND RESPONSIBILITIES:
- Provide basic end user network and computer support, as it relates to Point of Care for MVH and IFCH.
- Provide Electronic Health Record workflow guidance and support for end-users.
- Respond to and document support requests via a ticketing system, phone and/or webinar. Coordinate all aspects of the support resolution process with Informatics team, working closely with the vendor and POC Manager and Supervisors.
- Attend and participate in regular workgroup meetings to present and review reported enhancements and deficiencies, maintaining assignments and keep projects on track.
- Perform basic Synapse account set-up for new and current employees, and ongoing account support to the clinical staff and departments.
- Perform all assignments within the deadlines set and regularly communicate the status of various projects to the project coordinator and other staff members.
- Act as a facility contact for software related support questions from end-users.
- Work with software vendors to resolve issues and ensure optimal performance from the software applications.
- Any other duties or responsibilities as assigned or required by the department manager.
- Provide on-call, after-hours support in cases of downtime situations or as needed.
ABOUT MOUNTAIN VIEW:
Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.
Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.
QualificationsEducation/Certification: Associate degree in a related area or 2–5 years of experience in the field or in a related area. Will consider relevant clinical experience.
Experience: One year minimum clinical experience. Proficiency in electronic medical record documentation preferred but not required.
Equipment/Technology: Use of computers is a must. Experience with Mountain View clinical operations, billing and reporting requirements preferred. Experience with Electronic Health Records and Practice Management applications. Experience with developing and providing technical training.
Language/Communication: Must have the ability to effectively read, write, and speak English. Excellent verbal and written communication skills. Must be able to communicate effectively and professionally with end users, including all personality types and aptitudes.
Interpersonal: Work well in a team environment. Excellent customer service skills. Willingness to establish and maintain effective working relationships with others as a team.
Performance: To perform necessary duties and responsibilities as listed below. Applicants must be organized, detail-oriented, and patient. Ability to work productively with minimal supervision.
