Inbound Call Center Reservation Agent

Bluegreen Vacations has grown to become a leader in vacation ownership with 70+ resorts and 210,000+ owners at unique resort destinations across the U.S., Caribbean, and Bahamas. Bluegreen Vacations provides spacious accommodations with all the comforts of home, plus vacation-enhancing amenities and a staff dedicated to making every stay a memorable one. At Bluegreen Vacations, our purpose is to SHAREHAPPINESS by providing our owners and guests with a great vacation experience and lasting vacation memories. Bluegreen Vacations is also the Official Vacation Ownership Provider for Bass Pro Shops® and Cabela's®, Choice Hotels® and NASCAR®.
As a Reservation Representative, you will be assisting our guests and owners with planning an amazing vacation. You'll be a destination expert who will utilize sales techniques to make recommendations to fit the guests needs. You will also use creative problem-solving skills to direct and positively impact the customer experience.
Responsibilities:

• Maximize vacation experiences by utilizing sales techniques to sell additional vacation enhancements, such as - room upgrades, additional nights, attraction tickets and new promotional vacations
• Effectively resolve guest issues by actively listening to their concerns, provide solutions and overcome objections
• Be the subject matter expert and have a thorough understanding of our vacation offers, destinations, details of participation and changes
• Maintain a positive and enthusiastic attitude with guests and peers

What are we looking for?

• High school diploma or equivalent (GED)
• Strong written, verbal and interpersonal communication skills
• Computer proficient
• 6 ,months Call Center/hospitality, sales experience preferred
• Must be able to multitask and work in a fast-paced environment, handling multiple systems at once
• Ability to be flexible with work schedule, including overtime, weekends and holidays

Benefits:

• Unlimited Income Potential: You will earn base pay + uncapped commissions!
• Paid training: You will earn as you learn to be a Bluegreen vacation specialist and brand ambassador.
• Career Growth: We believe in developing our current talent, we promote within.
• Fantastic benefits package: We offer several Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits!
• Work/Life Balance: You will receive generous paid-time off and we offer flexible hours. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization!
• Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!

BGOROSP
Our goal is to improve the quality of work/life by providing equal employmentopportunities for all candidates and team members. Bluegreen VacationsCorporation believes that diversity and inclusion is critical to our success,and we seek to recruit, develop and retain the most talented people from abroad candidate pool. We are a drug-free workplace, and if offered employment,candidate must be willing to submit to a background check/drug test. EOE/DFW
At Bluegreen Vacations, the health, safety and wellbeing of our associates, ownersand guests are a top priority. In order to comply with state and local COVID-19mandates, and in alignment with the most recent CDC guidelines, we haveimplemented various safety protocols within our operations, such as wearingmasks and conducting temperature checks and health screenings for ourassociates. We promote fresh air and good hygiene, take great care to properlyclean and sanitize our facilities, and offer associate benefits such aspaid vacation and sick time, and paid time off to get your COVID-19vaccine. We are all in this together!
Other details

• Job Family Customer Service
• Job Function Bonus and Merit
• Pay Type Hourly
• Employment Indicator Regular
• Travel Required No
• Required Education High School
• Job Start Date Tuesday, April 18, 2023

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