Hybrid: Associate Help Desk Engineer

We are seeking a "Associate Help Desk Engineer" in Chicago, IL.
This position is for an IT consulting company.
***Hybrid position
Few days a week: You will be working at the client office located in Chicago downtown (Work Hours: 6am-3pm CT)
*occasional shift change may be expected
Duties and Tasks
include, but are not limited to support/management/installation of the following:

1. Applications: Experience with trade floor and common Enterprise Software (Microsoft Office Suite, Adobe Products, Various Browsers, Antivirus, Patching Laptops, etc.)
2. Hardware: Experience troubleshooting and replacing Turrets, PCs, VMWare and HP thin Clients, and components
3. Mobile Devices: Familiarity working with Android or iOS operating systems to assist users with Enterprise applications such as Email, remote access, etc.
4. Operations Monitoring: Comfortable following documented procedures, escalating appropriately as necessary; Able to document needed changes and updates in procedures, and raise needed changes as appropriate; Able to appropriately escalate issues for resolution
5. Ability to multitask several ongoing issues. This involves the ability to assess priority and make appropriate decisions quickly and effectively.
6. Excellent written and verbal communication skills
7. Visibility: Requires that onsite issues be addressed in person, in a professional, personable and efficient manner
8. Scheduling Flexibility: This role needs to cover for second shift from time to time so flexibility in scheduling is necessary

1. Trading Systems Support: Procedure-oriented role requiring strict adherence to procedures, and proper escalation of any issues that occur on in-house systems
2. Application Support and Administration: Support of end-user computing needs: Hardware, software, mobile devices, local and remote. This requires familiarity with PC hardware and common Office Applications in a network environment (Microsoft Office, Printer support, Phone support, terminal emulation software; Network support such as Active Directory, Virtualization technologies (VMWare, Remote Desktop), mobile device support, etc.)

• Education: Information Technology (Associate) degree or equivalent job experience
• Experience At least 3-5 years experience with PC and Application Support; trading floor experience helpful
• Strong knowledge of Microsoft Windows; Use of Active Directory Users and Computers.
• Experience working in a Virtualized environment; preferably VMWare
• Strong PC hardware troubleshooting skills
• Strong problem troubleshooting skills. Able to research, diagnose, and resolve complex issues
• Strong organizational skills
• Familiarity with Android and iOS Operating systems for Mobile devices
• Detail orientation - needed to complete long or detailed tasks
• Scripting Ability Helpful
• Helpful: Cisco Telephony (Call Manager, Voicemail, etc.)
• Ability to multitask several ongoing issues. This involves the ability to assess priority and make appropriate decisions quickly and effectively.
• Excellent written and verbal communication skills
• Ability to demonstrate processes, and tasks to end-users
• Must work well in a high-pressure environment and keep cool under stress