Hvac Service Administrator

WE KNOW HOW TO TAKE CARE OF AND VALUING OUR TEAM MEMBERS!

We are looking to add a HVAC ServiceAdministrator to our stellar team.

MAKE $75K/YR

PLUS+

EXCELLENT BENEFITS!

What We Offer:

• Health, dental & vision insurance
• Company gas card, phone
• Paid vacation & holidays

Job Responsibilities:

• Oversee the day-to-day operational and tactical aspects of servicing jobs and service agreements
• Implement quality assurance programs/procedures in the service and dispatch departments to ensure customer satisfaction and to strengthen customer relationships
• Foster a culture that ensures excellent customer service by confronting issues openly and quickly and resolving customer complaints/dissatisfaction
• Manage technicians and dispatchers by assessing training needs by selecting training programs for team members
• Participate in all programs relating to performance evaluations and career development planning
• Complete regular ride alongs and in person assessments with service technicians
• Weekly reviews and spot checks dispatch calls for quality control
• Responsible that the service technicians and dispatchers achieve their goals/metrics
• Responsible for service department revenue and margin
• Track the performance and metrics of service techs and dispatchers to assure the goals will be achieved and adjust or train where necessary
• Oversee recruiting and getting new technicians on board while creating opportunity for existing growth
• Build a bench of superstars ready to join the team, while developing existing team
• Manage to and achieve revenue and profitability goals set for the service department
• Address elevated budgetary issues when they arise

Just as we take excellent care of our customers, we strive also to create a healthy life/work balance with deep respect for the quality-of-life for all our technicians. With a laid-back environment and excellent leadership, we also value our technicians by offering a consistent schedule with limited time on-call and life/work balance.

If you're ready to take the next step in your career with the support of an excellent team behind you:

APPLY TODAY!

Skills & Requirements:

• Strong and in-depth knowledge and understanding of HVAC and refrigeration systems
• Outstanding customer service and sales skills
• Ability to motivate, manage and training a team of HVAC technicians and dispatchers
• Ability to motivate, manage, and train a team of HVAC/R technicians and dispatchers
• Ability to create strategy and goals for team productivity and quality of work
• Ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems
• Ability to perform heating and cooling calculations
• Ability to perform combustion analysis on gas fired equipment
• Knowledge of local codes
• Excellent verbal and written communication skills
• Proficient with computers, phones, and other office equipment
• Ability to multi-task and juggle multiple priorities
• Demonstrate attention to detail
• Strong organizational skills
• Ability to maintain a positive attitude while under pressure
• Strong troubleshooting and conflict resolution skills

Qualifications:

• 5+ Years Service Technician Experience
• 3+ Years Management Experience
• EPA and NATE certified

Connect with us and learn more about this opportunity TODAY!