EHR Systems Administrator

Salary: $80,000 - $88,000 DOE

*We believe that a well-crafted cover letter is an essential part of the application process, providing you with the opportunity to showcase your unique skills. To apply for this exciting opportunity, please submit your resume and a cover letter detailing why you are the ideal candidate for this position. Applications with cover letters will be given preference during the selection process.*

Position Summary

The EHR System Administrator is responsible for managing the Agency's electronic health records systems, including day-to-day support, ongoing upgrades, documentation, data quality, and user training. This position oversees all user accounts, including two backup administrators. The EHR System Administrator ensures training and product certifications remain current and confirms tickets submitted via the Agency Helpdesk are addressed and closed in a prompt manner. This position plays an integral role in analyzing the needs and requests of users, programs, and departments and, in conjunction with our Health Information Data Analyst, and with the support and approval of management, helping to design, build, test, and deploy dashboards, forms, and reports to meet those needs.

HopeSparks believes that a diverse workforce and inclusive workplace culture enhance our ability to fulfill our mission. We strive for equity and justice in the way people are treated and the opportunities they have to succeed by working to address racism, inequitable treatment, and other barriers to inclusion. We strongly encourage candidates from diverse backgrounds (including communities of color, the LGBTQ community, veterans, and people with disabilities) to apply and join us in our work. Please see Our Commitment to Diversity Equity, and Inclusion Statement for more information.

Essential Duties & Responsibilities

• Maintain and develop Qualifacts/Credible electronic health records platform.
• Work with team members, supervisors, leadership, and partners to develop and maintain written policies and procedures for EHR system use according to agency, program, funder, and licensing requirements.
• Build and maintain vendor relationships to ensure optimal EHR database configuration and management. Act as liaison between end users and vendor for issue resolution and communicating product enhancement requests.
• Attend Qualifacts/Credible State User Group meetings and stay current with vendor communications, training opportunities, upgrades, and enhancements.
• Work with outside consultants to support special projects and implementations.
• Support EHR information integrity including data deduplication, legacy data migration, validation, and data quality assurance.
• Clarify, evaluate and implement requests for system changes, including requirements prioritization, modifications to business and clinical workflows across multiple programs, and external data exchange.
• Ensure consistent communication of system changes across all departments and programs.
• Obtain and maintain a high level of EHR and other application software expertise.
• Oversee domain wellness process through regular report monitoring and auditing.

• Maintain database security through authentication, authorization, and auditing.
• Work with Information Services Manager, HIPAA Compliance Officer (HCO), and Chief Program Officer (CPO) to establish and review updated policies related to EHR systems, according to annual security risk assessment and remediation.
• Provide information necessary to complete annual EHR security audits and risk assessments.
• Direct responses to system threats and intrusions as needed in collaboration with IS Manager, HCO, and CPO.
• Participation in Agency QI/QA committee.

Required Qualifications

• Minimum 3 years experience managing an Electronic Health Records system
• Experience with SQL
• Demonstrated experience and success with problem-solving, technical project management, data flow & process mapping, software testing and documentation, technical writing, and systems analysis
• Advanced knowledge of HIPAA regulations and best practices concerning electronic health records and systems for Behavioral Health, including SERI and DOH compliance
• Ability to successfully complete any required training and/or certifications pertinent to software support

Preferred Experience

• Experience with Qualifacts/Credible EHR
• Previous work experience with Behavioral Health system administration
• Experience working with a geographically distributed workforce

Vaccination Policy

HopeSparks is committed to keeping all team members and community partners safe and healthy from COVID-19. HopeSparks has a COVID-19 vaccination policy, which requires all team members to be fully vaccinated against COVID-19 as a condition of employment. Proof of complete vaccination or submit an accommodation request for a qualified exemption.

Job Conditions

This role offers a predominantly remote work arrangement, with occasional on-site requirements at one of our three Tacoma office locations. Highly qualified candidates who prefer remote-only work are strongly encouraged to apply.

HopeSparks is committed to helping team members face the demands of juggling work, family, and personal obligations by offering a number of possible flexible work arrangements. These arrangements provide team members with increased flexibility with their work schedule while allowing HopeSparks to maintain a progressive and productive work environment.

All HopeSparks team members will be considered for alternative work scheduling on a case-by-case basis in situations where creative work schedules have been shown to accomplish both work and personal goals, to provide coverage for individual department operations, and to serve HopeSparks as a whole with increased productivity at no expense to quality output.

Benefits

HopeSparks offers full benefits to all team members working 30 or more hours per week. Benefits include medical, dental, vision, life and long-term disability insurance, 403b retirement, EAP, HSA, FSA, ten paid holidays, and PTO accrual of 16 days the first year. Other benefits include FMLA after the first year of employment, PFML after two months of employment, a flexible work schedule, ongoing training/consultation, weekly individual and group supervision, and weekly team meetings to support professional development.

This position will adhere to all confidentiality guidelines as outlined by HIPAA and the Office of Civil Rights. This highest degree of confidentiality is required at all times.

HopeSparks is an Equal Opportunity Employer and does not discriminate against any persons on the basis of race, color, creed, religion, national origin, gender, sexual orientation, age, marital status, disability, or status as a veteran.