Address
Form of workThe primary responsibility is achievement of a high degree of customer satisfaction by serving as a catalyst and expediter in meeting Human Resources customer expectations. Serves as the ambassador for the Human Resources Department. Reports to Assistant Director Human Resources.REQUIRED EDUCATION & EXPERIENCE:
Associate's Degree from an accredited college with a focus on Human Resources or a related courses, plus three (3) years recent professional Human ResourcesCustomer Service experience with an emphasis on technology.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Considerable knowledge of general Customer Service principles and practices.
Considerable knowledge of Human Resources, labor, and benefits policies and procedures.
Proficiency in the operation of a personal computer and related computer software, including the Microsoft Office Suite (Word, Excel, Powerpoint), and Adobe Pro.
Proven ability to quickly learn the operation of HRIS (ADP) and applicant tracking (NeoGov) computer software.
Must possess the core competencies of strong verbal, listening and written communication skills, adapt at problem analysis and problem solving, and a strong belief in the value of teamwork.
Demonstrated ability to maintain confidentiality with respect to sensitive employee information.
Proven ability to work effectively, as well as deal tactfully and courteously, with the general public and employees; ability to maintain composure under duress when dealing with complaints.
Demonstrated ability to compose correspondence, maintains complex clerical records, prepare reports from records and format statistical reports for presentation.
Demonstrated ability to make routine decisions in accordance with laws, ordinances, regulations and departmental policies and procedures and to maintain confidential information.
Proven ability to work independently with minimal supervision.
Exam
Pass/Fail computer skills Department: Human Resources
Bargaining Status: GMEA
Salary Range: C
Classification: Non-Exempt
Job Code: G306
Date Created: March 2017
Date Amended: Nov 2020
Provides first line Customer Service for human resource requests from walk-in customers, callers, electronic and written mail correspondence and the internet; applies independent judgment in resolving human resource related problems and issues.
Serves as a focal point for employee issues, communicating with employees to obtain accurate information, performs research and provide answers if available, or engages and directs issues to appropriate staff for resolution if necessary.
Accesses confidential and non-confidential employee data within HRIS system to respond to employees' requests for verifications of employment; responds to employee requests to reset passwords within HRIS system.
Assists employment applicants with technical questions and issues as it relates to the applicant tracking software. Assists updating class specifications in applicant tracking software database; tracks and updates application fee payment information; coordinates communications regarding job postings.
Books conference room reservations for human resource staff, and coordinates equipment, logistics and refreshments for meetings; maintains reservation schedule for HR Conference room.
Performs general clerical duties such as answering the phone, filing, collating, preparing and distributing large mailings, copying, scanning, and general office help as needed.
Performs complex data entry, creates complex spreadsheets, and prepares routine correspondence, emails, reports, letters and documents such as standardized forms and reports.
Performs special projects or related work as required.
All positions may be subject to an interview process. The Town reserves the right to limit the number of qualified candidates who will be invited to participate in the examination, or any part thereof.
All outside candidates will be required to undertake and successfully pass a pre-employment medical examination, which includes a substance abuse test, given at the Town's expense prior to employment if conditionally offered a part time, full time or safety sensitive position.
The Town of Greenwich has implemented a policy of background investigations all full and part time positions prior to hiring as part of the reference checking procedures for outside candidates. The investigation will only be conducted as the last step prior to an offer. Refusal to sign the release form will terminate the candidate's further consideration. Employment Type: Part Time Represented
