Bilingual Customer Service/Sales Representative

Overview:

Cadi Company is an established manufacturer and distributor of metals located in Naugatuck, CT who is seeking a full-time Customer Service / Inside Sales Representative who can speak English and Spanish. You will be quoting and processing orders for metals in 12’ bars in diameter, hexagon, rectangle in 6 + different alloys to customers. As a Bilingual Customer Service/ Inside Sales Representative, you would be responsible for quoting, processing orders, following up and assisting customers with any questions. We are looking for a detail oriented, dependable, Bilingual Customer Service/ Inside Sales Representative to join our team.

Please visit us at www.cadicompany.com.

What you'll do:

• You will be responsible for responding to client sales and support inquiries, understanding, and interpreting technical requirements, soliciting and processing orders, creating quotations and developing accounts. Interaction with clients will primarily be via email and phone (no cold calling)
• Provide accurate order entry, customer account maintenance, pricing, inventory availability
• Support customer questions and provide additional information as requested
• Provide customers with order status, requested documents, shipping dates and tracking
• Interact with operations, outside sales, and other departments
• Maintain positive relationships with customers
• Position will require occasional travel in US and Mexico to accounts and trade shows

As a Bilingual Customer Service Associate, you will play a crucial role in providing exceptional service to our diverse customer base. Your ability to effectively communicate in both English and Spanish will ensure that our customers receive the assistance they need. If you are a motivated individual with strong language skills and a passion for delivering excellent customer service, we encourage you to apply for this position.

The Ideal Candidate Would Have:

• Manufacturing experience
• Sales experience (with metals/manufacturing a plus)
• High school diploma required with college experience a plus
• Spanish speaking/reading/writing skills to interact with accounts
• Attention to detail, along with good math skills
• Strong computer skills or Knowledge of Microsoft office products, other software programs and office equipment

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Do you speak, read, write proficiently in Spanish?
• Do you have any manufacturing/ working with metals experience?

Education:

• High school or equivalent (Required)

Work Location: In person