Hris Analyst

This position serves as the primary liaison between the HR Technology team and the end users. The responsibilities include providing systems support and analysis to facilitate leveraging technology solutions to meet the needs of the HR function and our employees. The HRT Analyst will act as the principle functional specialist, will deliver project and end-user support, as well as configuration and testing across our Oracle HCM Cloud solution for the Recruiting and Talent modules.

Duties & Responsibilities:

• Serves as a subject matter expert in Oracle HCM Cloud for all Talent, and Recruiting related queries, such as process questions, systems questions, and technical/user issues.
• As the first line support for all system-related queries, ensure triaging and appropriate SLAs are met in Neocase and Jira
• Responsible in researching and resolving HRIS problems, unexpected results, or process flaws, perform scheduled activities, and recommend solutions to failed processes.
• Troubleshoots HRIS-related errors and escalates issues as needed. Works closely with Oracle Support and technical team to resolve service requests.
• Works closely with departments, such as IT, HR, Org Development, and Talent Acquisition to ensure questions/issues are resolved.
• Gather customer feedback and provide high customer satisfaction. Work with diverse internal customers globally across different time zones to identify ways to enhance, streamline, and improve system adoption to ensure high customer satisfaction.
• Manage end to end process for activities such as implementations, patches, testing and development work.
• Manage configuration across supported systems, including requirement gathering, scoping and design of systems solutions and process, creation of specification documents, to successfully meet client needs.
• Responsible for mass loads and data management activities, including completing manual data entry requests and data corrections, as needed.
• Responsible for understanding data feeds between the HCM and other information systems, as well as providing technical support, troubleshooting, and testing activities when necessary. 
• Ensures accuracy of data entry and verify internal procedures to minimize data errors. Train end users on system procedures and updates for systems.
• Keep working documentation up to date, such as technical specification documents, local work instructions and users guides.
• Work daily with the HRT and technical teams and support any ad hoc requests.
• And any other duties needed to help drive to our vision, fulfill our mission, and abide by our organization's values.

Skills

• Be regarded as the subject matter expert for their modules
• Work creatively in a problem-solving environment
• Work on multiple activities simultaneously to accomplish a goal
• Prioritize and concentrate efforts on the more important tasks
• Work under own recognizance and time management to ensure an efficient service delivery
• Have a keen eye for data and process/task efficiency
• Work as a team player within HR Technology, HR Shared Services, and global HR Team 
• Proactive in nature in suggestions for improvements or better ways of working
• Have excellent communication and presentation skills
• Be comfortable communicating with diverse internal customers globally across different time zones   

 Experience & Qualifications:

• Bachelor's Degree required or equivalent combination of training, education and relevant experience may be considered in lieu of a degree.
• Minimum of 3 years' experience as functional HRIS/HRT Analyst in Recruiting and/or Talent modules
• Strong preference given to those with experience in Oracle Cloud
• Experience with following systems is a plus: Alteryx, SQL, HRIS, ATS
• Advanced user in Microsoft Office suite (PowerPoint, Word, Excel), Outlook, etc.
• Ability to work on a fast-paced environment
• Strong oral and written communication skills, including presentation skills
• Must have availability to work outside of normal business hours (i.e. global time zone meetings during the week, and periodic system upgrades during weekends)