Human Resources Generalist/Business Partner

Part-time

THE ORGANIZATION

Outer Cape Health Services (OCHS) provides a full range ofhealthcareandsupportive social servicesthat promote thehealth and well-beingofall who live in or visit the ten outermost towns of Cape Cod. With locations in Harwich port, Wellfleet and Provincetown, OCHS cares for more than 20,000 patients annually, and no one is denied access to services due to an inability to pay.

Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966). As a Patient-Centered Medical Home, OCHS holds itself to the highest standards. Ensuring patients have access to care when they need it and request it, and validating that staff are working at the top of their licensures, are foundations of this model. Outer Cape Health Services, Inc. (OCHS) is a 501(c)(3) non-profit organization and is governed by a Board of Directors representative of its community. All board members live on Cape Cod and the majority are OCHS patients.

OCHS offers competitive benefit plans and is an inclusive and equal opportunity employer.

Primary Purpose of Position:

Reporting to the head of Human Resources, the HR Generalist/Business Partner plays a key role in the management and execution of the Company human resources department duties. Act as primary HR contact to answer employee questions and address any concerns via in person meetings, telephone or email. Responsible for benefits admin, compensation, recruiting (back up) employee relations, orientations, terminations, off boarding, mgmt coaching & counseling.

Essential Functions:

• Act as the day to day contact for HR for the employees in the assigned business units
• Support supervisors regarding human resources-related issues, needs and services; counsels employees on human resources programs, policies and processes; explains programs provisions, procedures, and eligibility requirements; and assists employees with forms and human resources documents;
• Advise management in appropriate resolution of employee relations issues;
• Respond to employee questions, concerns and complaints;
• Make changes in our payroll system, Paycom, for employee changes, set up, and termination. Work with Payroll to ensure the follow of information and communication is accurate and timely.
• Respond to inquiries regarding policies, procedures and programs;
• Interpret human resources policies and procedures with regard to benefits; educates employees and managers on policy and legal compliance regarding leaves of absence;
• Work collaboratively with the Director of Human Resources and other Human Resources staff to assist C-suite, directors, and all staff on HR matters;
• Consult with the Director of Human Resources and General Counsel as needed;
• Identify legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures and reporting are in compliance;
• Coordinate with recruiter for open positions within business unit and back-up, when needed, for recruiting;

• Keep records of benefit plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, terminations, and employee statistics for government reporting;
• Manage employee’s leave of absences. Meet with employees to explain leaves and answer questions, track dates and process paperwork for the leave and for payroll;
• Complete employment verifications and provide letters for current and former employees. Complete paperwork for HRSA loans and PSLF and any other loans.
• Collect and track employee performance reviews. Provide feedback to managers and assist in training managers on completing and communicating reviews.
• Provide recommendations to the Director of Human Resources with the preparation of the budget of human resources operations;
• Conduct exit interviews and investigates general human resources problems/questions/issues such as turnover, workplace injuries, morale, etc.;
• Oversee and manage the administration of multi-tiered employee benefits programs, including plans such as retirement, health, dental, life, vision, short- and long-term disability, deferred compensation, and employee assistance for assigned employee units;
• Manage the relationship with and interfaces with third-party administrators to resolve claims, appeals, and provides guidance in policy interpretation and plan documents;
• Work with Finance to ensure accurate and timely payroll, information, reports, payments, concerning employee benefits and regulatory filings;
• Collect and analyze human resources data and prepares reports and documents as needed;
• Conduct open enrollment for benefits, prepares open enrollment benefit materials and literature;
• Plan, participate in, conduct, and evaluate special projects requiring coordination of activities across departmental and functional lines;
• Conduct surveys and performs research on administrative and human resources problems or issues;
• Assist with audits as needed;
• Maintain Human Resources records by updating employee records and scanning documents into employee records.
• Travel to all three sites, as required
• Other duties as assigned

Non-Essential Functions:

• Attends periodic staff meetings
• Adheres to OCSH policies
• Adheres to OCSH values and principles

Qualifications:

• Bachelor’s degree required
• Five plus years of experience as a human resources professional.
• Experience with Paycom helpful
• Knowledge of state and federal EEO and employment laws.
• Skill in developing and implementing HR policies and administrative procedures.
• Strong customer service and a commitment to building and nurturing a healthy culture.
• Excellent interpersonal skills, including the ability to handle confidential and sensitive issues.
• Strong verbal and written communication skills.
• Proven skill in working consultatively with managers and staff.
• Excellent judgment and ability to solve problems in a timely manner.
• Ability to adhere to strict confidentiality standards.
• Demonstrated ability to make independent decisions, establish priorities, and manage up in a busy work environment
• Demonstrated ability to work effectively both as a team member and independently.
• Demonstrated ability to work in a culturally diverse and inclusive environment
• Organized and detail-oriented; ability to multi-task and reprioritize as necessary
• Reliable transportation to travel to OCHS sites and work events

Physical Requirements:

This is a sedentary job by nature. Requires being able to sit and/or stand for long periods of time as well as the ability to use and computers and a phone. May need to travel to multiple sites in a day.

Internal and External Contacts:

• Interfaces regularly with employees in person, on the phone & through email
• Interfaces regularly with outside vendors in person, through email and on the phone.

Reporting Structure:

This position reports to the Head of Human Resources