About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

We’re Hiring!

Come join our Four Seasons Family! We are looking for a Housekeeping and Laundry Assistant Manager !

If you are looking to further expand your rooms knowledge, working in housekeeping might be your next step. Housekeeping is a department that everyone relies on. Work with all departments and learn the in's and out's of Luxury Service.

About Four Seasons Resort and Residences Napa Valley

Situated at the northern end of Napa Valley off the famed Silverado Trail, Four Seasons Resort and Residences Napa Valley offers experiences that capture the imagination of even the most seasoned wine country visitors.

The Position/Role

The Housekeeping and Laundry Manager is an essential member of the Housekeeping and Laundry Team. This person must have high attention to detail and determined to produce a high quality Housekeeping product in order to have a seamless guest experience. This person will assist with managing the staff and control the daily activities of the Housekeeping and Laundry Department. Ensuring that the guest rooms, public areas and employee areas meet the highest standards of cleanliness and the laundry services for guests are delivered in the highest quality.

Housekeeping and Laundry Assistant ManagerResponsibilities:

• Oversee the day-to-day operation in areas relating to the Housekeeping and Laundry Department and to administer the supervision of all staff in conjunction with the Assistant Director of Housekeeping/Rooms Lead.

• Ensure the ultimate comfort, cleanliness and safety for all of our guests, as expected in a Four Seasons Hotel.

• Properly schedule staff and coordinate the daily assignment of work.

• Manage department labor to ensure maximum efficiency and productivity for the hotel.

• Interview and train the staff. Hold team members accountable and discipline staff when needed.

• Properly open the Department. Check night report and prepare Room Attendants’ daily assignments.

• Prepare daily rooms report before 9 A.M. submitting to Front Desk noting any discrepancies.

• Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met.

• Ensure communication and follow-up on any problems, guest requests or special requirements.

• Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

• Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees.

• Check daily for maintenance conditions and submit the work orders for repairs through HOTSOS and follow through or escalate to the Director of Engineering.

• Check guest floors daily; check suites occupied and vacant; spot check occupied rooms and inspect check-out rooms daily; check all VIP and Special Attention rooms.

• Linen and Uniform quality control – clean and stocked.

• Make inspection trips through entire hotel checking on production methods and procedures. Check washing formulas, making corrections and improvements whenever possible.

Who You Are

• At least 2+ years of housekeeping management experience.

• Bilingual – Fluent in Spanish and English required (verbal and writing).

• Preferred experience in a luxury hotel in Housekeeping or equivalent with Four Seasons or another organization.

• Strong communication and interpersonal skills.

• Creates motivating work environment.

• Have a high level of attention to detail.

• Hold a valid driving license in order to operate golf carts and have a clean driving record.

• Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts

This is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

About the company:

Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. Our employee-centric approach will have you feeling like family in no time!

Benefits & Compensation Information Four Seasons Resort and Residences Napa Valley employees can enjoy:

• Salary Range: $74,000- $78,000

• Competitive Salary & Benefits

• Cigna medical and dental benefit options

• 8 weeks of New Parental Leave Pay

• Excellent Training and Development opportunities

• Complimentary accommodation at other Four Seasons Hotels and Resorts

• Complimentary Employee Meals

• 401k Retirement Plans

To apply, please click on the “APPLY” button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF or Word format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding.

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com .

Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.