Hotel Manager

Job description

We are currently looking for a Hotel Manager to manage our Inn and Beach Cottages. We are in Santa Cruz in mid-town between Capitola Village and the Santa Cruz Beach Boardwalk. A unique property that is perfect for a couples, family vacations or business travelers located close to Sunny Cove beach with 15 room/cottages.

As a Hotel Manager you’ll be responsible for managing the operational activities of the property and following hotel guidelines to providing excellent customer service, while maximizing room revenue and occupancy. Position would require you to be on-call and work weekends.

Key responsibilities of a Hotel Manager include but not limited to:

• Must maintain good communications with all staff to encourage positive working relationships.
• Directly supervise up to five staff members including: Front Desk Personnel, Housekeeping Department and Maintenance Personnel
• Performing front desk agent duties such as registration, check out and processing room reservations for guests.
• Process reservations requests, changes, and cancellations received by phone and/or electronically.
• Responsible for daily, weekly and monthly finance and accounting.
• Managing procedural aspects of the hotel’s front office, staff schedules, timecards.
• Ensuring guests needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
• Oversee all group reservations, special guest requests, and support staff with these matters.
• Documents and submits work orders to report items that need to be repaired and follow ups with Maintenance accordingly.
• Monitoring cash handling, credit card totals and deposit slips to ensure accuracy with staff.
• Control Front Desk Inventory & Rate Management
• Confirm all staff are adhering to all safety and security policies and procedures.
• Interviewing, training, coaching, and hiring team members for front desk, housekeeping & maintenance.
• Managing and resolving all guest complaints and compliments in a professional and courteous manner.
• Maintaining an up to date working knowledge of all property amenities as well as any special events at the hotel or in the area
• Oversee and manage all other tasks as assigned. Oversees implementation of recommendations for preventative maintenance and long-term improvements of the property. The manager ensures that there is a high level of maintenance in the rooms, common areas, service areas and exterior grounds.
• In this role, you would be working front desk five days a week as part of your role

Job Responsibilities:

The ideal Hotel Manager candidate will possess strong communication skills, a clear understanding of guest service in a hotel environment and demonstrate leadership abilities.

The minimum qualifications for this position are:

• One to three years front desk experience/Management in a hotel property of similar size and quality with previous managerial experience required.
• Understanding of full-service hotel products and guest services
• Must be highly organized, results oriented with the ability to be flexible
• Ability to handle stressful situations in a calm, professional manner and exhibit good judgment.
• Must have the ability to communicate clearly and directly with guests and staff members using a positive, clear speaking voice and good listening skills.
• Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
• Ability to work a varied schedule that may include evenings, nights, and weekends
• Must possess computer skills, including but not limited to Microsoft Word, Excel, and Outlook
• The ideal candidate should have management experience in the past to operate this type of property

Work Remotely

· No

Job Type: Full-time

Salary: $26.00 - $28.00 per hour

Benefits:

• Employee discount

Schedule:

• 7-hour shift (7:30 am – 2:30pm-3:00 pm or 2-9pm or 2-10pm)
• Required to work Saturdays.
• Weekend availability
• On-call as Hotel Manager

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Santa Cruz, CA 95062: Reliably commute or planning to relocate before starting work (Required)

Education & Experience

• Bachelor’s degree (B.A.), preferably in Hotel/Motel Management, from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. This may be waived in certain rare circumstances.
• Strong customer service and/or previous hotel/motel experience, including operations, front desk, maintenance and staffing helpful.
• Hotel management: 2 year (Preferred)
• Hospitality: 1 year (Preferred)

Work Location: In person at Ocean Echo Inn & Beach Cottages,

401 Johans Beach Drive, Santa Cruz, CA 95062

Language Skills:

• Ability to read, analyze, and interpret technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from management and other employees of the organization, purveyors, guests, customers, and the general public.

Mathematical Skills

• Ability to work with general mathematical concepts.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Good knowledge of Excel and Google Sheets.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employees are regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear.
• The employee frequently is required to stand, walk, sit and reach with hands and arms.
• The employee is regularly required to sit and stand; climb up and downstairs and balance, and stoop, kneel, crouch, crawl or use step stools or ladders.
• The employee must be able to lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, and the ability to read a computer screen for extended periods.

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Benefits:

• Employee discount
• Paid training

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• On call

Ability to Relocate:

• Santa Cruz, CA 95062: Relocate before starting work (Required)

Work Location: In person