Hotel Front Office Manager

About us

Rooted in a passion for travel and the terroir of California’s Central Coast, Nomada Hotel Group creates authentic hospitality experiences for our guests. Whether it’s a cocktail lounge or boutique hotel, we repurpose historical spaces into venues that we hope both travelers and locals will be inspired by. We thrive on collaboration with artisans in our locale, and are committed to delivering a sincerity of service and space..

We are seeking a highly motivated and experienced Front Office Manager to help build our team. As the Front Office Manager, you will be responsible for overseeing all front desk operations and ensuring exceptional guest service. If you have a passion for hospitality, excellent communication skills, and a strong attention to detail, we want to hear from you!

Responsibilities:

The Front Office Manager (FOM) is responsible for managing operations of the Front Desk, reservations, guest services, and housekeeping in conjunction with all other departments of the property to ensure a positive guest experience. The FOM will oversee the ongoing training and supervising of the front desk staff. The FOM promotes, supports and enforces hotel policies, procedures and programs in conjunction with the GM. The FOM is responsible for assisting the General Manager in responding to all guest issues and ensuring a timely and satisfactory response, and will notify the GM of any issues within the Hotel. The FOM will work with the GM to ensure property maintenance and brand standards are met at all times, and that issues are addressed immediately and effectively.

General Responsibilities:

• Supervise all operational functions of the Front Desk, such as proper billing, accurate guest reservations, registration and check out. Ensure the successful completion and accurate billing for all departing guests, groups or special accounts.
• Support and promote all hotel and company policies, procedures and programs. Respond properly and take a supervisory role in any emergency or safety situation involving the hotel and its guests if the GM is not available.
• Conduct room and lobby inspections to ensure proper standards of quality, service, cleanliness and control are met.
• Consistently maintain a neat, organized and clean workspace and appearance.
• Train, supervise, develop, motivate, recognize, counsel, and discipline Hotel staff in conjunction with the GM.
• Review for familiarity all arrivals, departures, groups, VIPs, and returning guests. Coordinate room assignments, amenity delivery, special requests, etc. Update Guest information in PMS.
• Provide general information to guests and staff regarding hotel services, hours of operation, key personnel, daily activities and special functions.
• Respond to guest comments effectively and promptly with follow up to ensure guest satisfaction. Communicate serious guest concerns with the GM for further followup.
• Effectively communicate and report any guest service, maintenance or housekeeping needs, with Front Desk team, upper management and Hotel staff using all tools available (conversation, phone, voicemail, e-mail, pass along etc, where necessary).
• Maintain close working relationships with all departments of the property to ensure maximum productivity, cooperation, morale and guest service.
• Develop and maintain professional relationships with guests, patrons, clients, group contacts and service providers to ensure superior personalized service.
• Ordering, stocking and inventory of all hotel, housekeeping and front desk supplies including but not limited to linens, mini bar supplies, maintenance supplies and Front Office supplies
• Monthly Hotel Inventory
• Work with GM to resolve any accounting issues or discrepancies
• Work with the GM to ensure the timely attention and completion of all property maintenance when the GM is not present.
• Assist in other areas of hotel as needed.

Expectations:

• The Front Office Manager will ensure proper training of all front desk staff, including ongoing training and appropriate hiring.
• The FOM will work with the GM to ensure ownership and brand standard of property maintenance are met.
• The FOM will effectively delegate, problem solve, follow up, communicate and use both common sense and organizational tools to ensure that the business standards of operation are met at all times.

Physical Requirements

• Must be able to stand, reach, stoop, bend, lift, and clean during various activities throughout shift.
• Must be able to sit for extended periods, answer phones and type.
• As needed, must be able to lift products or supplies up to 25 lbs.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Work setting:

• In-person
• Resort

Experience:

• Hotel Leadership: 2 years (Required)

Ability to Commute:

• Paso Robles, CA 93446 (Required)

Ability to Relocate:

• Paso Robles, CA 93446: Relocate before starting work (Required)

Work Location: In person