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Form of workJOB SUMMARY
Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary, and Event Management, where applicable. The position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensure the implementation of the brand service strategy and brand initiatives. The position ensures operations meet the brand's target customer needs, ensuring employee satisfaction, focusing on growing revenues, and maximizing financial performance. As a member of the Executive Committee develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.
CANDIDATE PROFILE
Education and Experience
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in management operations, sales and marketing, or related professional area.
OR
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years experience in management operations, sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Managing Profitability and Departmental Budgets
Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
Reviews financial reports and statements to determine how Operations is performing against budget.
Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
Works with direct reports to determine areas of concern and establish ways to improve the department's financial performance.
Strives to maintain profit margins without compromising guest or employee satisfaction.
Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
Coaches and supports the operations team to effectively manage occupancy & rate, wages, and controllable expenses.
Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding the team accountable for results.
Develops an operational strategy that is aligned with the brand's business strategy and leads its execution.
Makes and executes key decisions to keep property moving forward towards the achievement of goals.
Managing Property Operations
Strives to improve service performance.
Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
Ensures brand and regional business initiatives are implemented and communicates follow-up actions to the team as necessary.
Ensures core elements of the service strategy are in place to produce the desired results.
Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
Leading Property Operations Teams
Establishes a vision for product and service delivery on property.
Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team.
Ensures employees are treated fairly and equitably.
Managing and Conducting Human Resources Activities
Observe service behaviors of employees and provide feedback to individuals and/or managers.
Hires operations management team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.
Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
Utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Stays knowledgeable of leadership talent in the property.
Foster's employee commitment to providing excellent service, participating in daily stand-up meetings, and modeling desired service behaviors in all interactions with guests and employees.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
