Housekeeping Manager

Ocean View Hotel - Housekeeping Manager

Full-Time Management

Santa Monica, CA, US

We offer a competitive salary, rich health benefits package, and a bonus plan.

Full-time employment benefits include:

• Paid Time-Off (PTO)
• Holiday Pay
• Medical, Dental, and Vision coverage options.
• Life Insurance (employer sponsored).
• Dry cleaning

We also provide all employees with:

• Sick-Pay (up to 72 hours per calendar year)
• 401k plan option with employer dollar-for-dollar match up to 5% of total eligible income.
• Pet insurance option.
• On-site parking.
• Public transportation cost reimbursement
• Alternative modes of transportation pay for walking, biking, or carpooling to work!

JOB DESCRIPTION

The Housekeeping Manager is responsible for the operation performance of the Housekeeping Department which covers the immaculate cleanliness of guest rooms, event rooms, support offices, lobby, and common areas. This position is responsible for the quality assurance of the room and common areas by ensuring the planning, organization, development, and direction for quality of the Hotel Property. This must be done as directed by the General Manager in accordance with federal, state, and local standards and guidelines, and to ensure financial success, cleanliness, and superior customer service is to Ocean View Hotel Standards.

ESSENTIAL DUTIES:

• Manages housekeeping department staff and a commercial laundry facility in the fulfillment of unit projects assignments within budget with quality and on schedule.
• Provide direction to Room Attendants regarding the quality initiatives of the department.
• Will assist the Rooms Manager in interviewing, selection, training, motivating to increase morale, performance evaluations, and adhering and advocating policies, procedures, and standard best practices known as SOP’s.
• Manages the care and use of supplies, equipment, etc. and the appearance of Housekeeping areas, and performs regular inspections of rooms for sanitation, order, safety and proper performance of assigned duties.
• Oversee regular inspections of rooms and common areas for sanitation, order, safety, and comfortable environment.
• Assist the Rooms Manager to motivate team members and establishes a productive working environment at the hotel.
• Knowledgeable of hotel property, amenities and area attractions.
• Manages the protocol and policies to ensure that Housekeeping and House person staff follow established safety regulations in the use of equipment and supplies at all times.
• Will assist in all departmental issues, complaints as well as report to and work with Human Resources an employee relations matters, including any disciplinary actions, suspensions and terminations.
• Strives to increase the level of guest satisfaction by working in a collaborative way with other departments.
• Responds quickly to guest requests or complaints in a friendly manner, taking the appropriate action to resolve matters. Follow up to ensure complete guest satisfaction with reviews from guest surveys & TripAdvisor reviews.
• Must communicate effectively with all levels of management and employees.
• Work closely with Engineering to ensure processes are in place for immaculate and fully functioning guest rooms and public spaces by informing of any damages to rooms or property.
• Manages all Housekeeping staff worked hours and square footage cleaned for payroll compilation and submits to Accounting on a timely basis.
• Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments
• Will assist to ensure the housekeeping team morale and communication is healthy and frequent.
• Work collaboratively with the Guest Services team to ensure rooms are ready to sell.
• Manages requisitions for all housekeeping supplies and equipment and maintains adequate inventory levels to provide a clean, safe and comfortable environment.
• Manages staff at times, attentive, friendly, helpful and courteous to all guests, managers and other associates.
• Will assist in ordering and purchasing of all supplies in conjunction with monthly budget/forecast numbers.
• Performs other incidental and related duties as required and assigned.

ESSENTIAL JOB QUALIFICATIONS & COMPETENCIES:

Proven success in the following job competencies:

• Honesty; has honest, direct, and factual communication and actions with internal and external customers.
• Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.
• Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
• Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
• Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
• Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data.
• Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
• Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
• Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives.
• Diversity: Strong commitment to diversity and equality in a company culture.
• Communication: Strong communication (verbal and written) and presentation skills.
• Multi-Tasking: Ability to operate under pressure in a fast-paced environment; able to deliver effective results, meet tight deadlines and targets.

EXPERIENCE:

• Must have, as a minimum, 3 years related housekeeping experience, in a supervisory/manager role for a boutique hotel.
• Possess excellent communication, guest relations, and organization.
• Strong verbal and written communication skills; and excellent interpersonal skills with the ability to maintain cooperative working relationships with vendors, public and staff at all levels.
• Excellent organization and planning skills to manage multiple projects and meet deadlines in fast-paced work environment.
• Ability to work productively in a team orientated environment, as well, as independently and to be flexible and responsive.
• Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Experience in Opera preferred.
• Bilingual in English/Spanish preferred.

EDUCATION:

• Requires a two-year Associate Arts degree in Housekeeping, Environmental Studies, Microbiology, Hazardous Waste and Chemical, or related area.

WORKING CONDITIONS & PHYSICAL WORK DEMANDS:

• Able to sit and work at a computer keyboard for extended periods of time.
• Able to stoop, kneel, bend at the waist and reach on a daily basis to assist staff when needed.
• Able to lift and move up to 25 pounds occasionally.
• Regular and on-time attendance is critical on weekends and holidays.
• Hours occasionally exceed 40 hours per week.

OTHER:

• Other duties as assigned.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Our post-offer background check process includes a background check (HireRight) and a drug-screen.
We participate in E-Verify.
We are an Equal Opportunity Employer.