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Hospitality Associates is looking for an enthusiastic Hotel Front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. Hospitality Associates operates Comfort Inn (opening soon), La Quinta Inn & Suites and Best Western Chena River Lodge in Fairbanks, Alaska. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
Responsibilities
• Generate occupancy reports and compile financial information for the general manager
• Make sure to adhere to the front desk budget and put in orders for office supplies as needed
• Supervise current front desk staff and hire and train new staff to make sure they're providing excellent customer service and implementing hotel policies
• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
• Lead operations at the front desk and make sure guests have an exceptional stay
Qualifications
• 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
• Have superb communication skills, management skills, and multitasking skills
• Applicants must have a high school diploma or GED
• Prior hospitality experience of 1 year is required for this position
• Experience with MS office and bookkeeping skills desired
Hospitality Associates is looking for an enthusiastic Hotel Front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. Hospitality Associates operates Comfort Inn (opening soon), La Quinta Inn & Suites and Best Western Chena River Lodge in Fairbanks, Alaska. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
Responsibilities
• Generate occupancy reports and compile financial information for the general manager
• Make sure to adhere to the front desk budget and put in orders for office supplies as needed
• Supervise current front desk staff and hire and train new staff to make sure they're providing excellent customer service and implementing hotel policies
• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
• Lead operations at the front desk and make sure guests have an exceptional stay
Qualifications
• 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
• Have superb communication skills, management skills, and multitasking skills
• Applicants must have a high school diploma or GED
• Prior hospitality experience of 1 year is required for this position
• Experience with MS office and bookkeeping skills desired
