Hotel Front Desk Associate

Front Desk Agent

Duties:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with patience and professionalism
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Maintain a clean and organized Front Desk area

Experience:

- Previous experience in the hospitality industry is preferred
- Bilingual skills (English/Spanish) are a plus
- Knowledge of night audit procedures is beneficial
- Familiarity with Front Desk operations and hospitality management software is desirable
- Proficiency in using phone systems and handling multiple calls simultaneously
- Strong customer service skills with the ability to handle guest relations effectively
- Excellent communication skills, both verbal and written
- Attention to detail and ability to multitask in a fast-paced environment

Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is comfortable and enjoyable.

We offer competitive compensation, opportunities for career growth, and a positive work environment. If you have a passion for hospitality and enjoy interacting with people from all walks of life, we would love to hear from you.

Please note that only qualified candidates will be contacted for an interview. Thank you for considering this opportunity.

This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Work setting:

• In-person

Ability to Relocate:

• Raleigh, NC 27612: Relocate before starting work (Required)

Work Location: In person