Hotel Front Desk Agent/Hotel Front Desk Representative

Job description

We are looking for a part time Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Holiday Inn Express hotels look for candidates who are genuine, friendly, thoughtful, and resourceful. One who cares enough to go the extra mile to give our guest an exceptional experience. Opera experience preferred, Hotel Front Desk experience required. Must have good attendance and great personality

• Effectively achieving full guest satisfaction.
• Processing guest charges and payments accurately.
• Dependability, professionalism, attention to detail and follow-through are critical elements to the position.
• Ability to maintain a positive attitude in all situations.
• Solid computer skills
• Ability to work flexible schedule including morning, afternoons, evenings, overnights, holidays and weekends.
• Excellent communication skills; must possess a strong team spirit.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Up sell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Job Types:

Full-time

Salary:

From $14.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Holidays availability
• Monday to Friday
• Weekend availability
• Flexibility

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Front Desk: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: No less than 32 per week

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Every weekend
• Holidays
• Morning shift
• Nights as needed
• Overtime
• Rotating weekends
• Weekends as needed
• Weekends only

Work setting:

• In-person

Ability to Relocate:

• Austell, GA 30106: Relocate before starting work (Required)

Work Location: In person