Front Desk Agent

POSITION TITLE: Front Desk Clerk

REPORTS TO: General Manager

POSITION SUMMARY:

The main responsibility of a hotel Front Desk clerk is to check guests in and out. They verify guests’ registration information and take any further information required, such as identification and period of stay and take cash or process credit cards. Once they have gone through all these procedures, they hand the room key to the guests and guide them to their rooms. When a guest is about to check out, a Front Desk clerk will ensure that all dues are clear and the key is handed over.

Working at the Front Desk of a hotel can be quite rewarding. You get to meet people from different walks of life and stay busy at all times. If you want to work as a Front Desk clerk at a hotel, you will be interested in the following job duties that are part of the job:

FRONT DESK DUTIES AND RESPONSIBILITIES:

• Greet guests and patrons as they arrive
• Ask if guests have a prior booking
• Manage the registration process
• Ask for identification and ensure that the provided credentials are accurate
• Handle guest check-ins and check-outs appropriately
• Operate hotel switchboard, take calls and provide information and transfer calls
• Manage accurate accounting of all rooms
• Provide guests with room keys and call for bellboys
• Take reservations over the telephone, through emails and in person
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
• Refer guests to appropriate departments to resolve complaints or provide suggestions
• Compute bills and take payments
• Provide guests with directions around the hotel
• Contact housekeeping and maintenance departments when a problem is reported
• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

Requirements:

• At least some Hilton Knowledge
• OnQ Certified

Job Type: Part-time

Pay: $12.00 - $13.00 per hour

Benefits:

• Employee discount

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person