Hotel Front Desk Agent

At Doubletree by Hilton Orlando Downtown with Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Find out today what a career at the Doubletree by Hilton Orlando Downtown with Pyramid Global Hospitality can mean for you!

Description

Front Desk Agent

We offer:

• Competitive Wages
• Health Dental & Vision insurance
• Company Paid Life & AD&D Insurance
• Disability insurance
• Paid Time Off (PTO)
• 7 Paid Holidays
• 401(k) matching
• Health Savings Account plan
• Tuition Reimbursement
• Associate Referral Bonus
• Quarterly Bonus Program for all employees
• Employee assistance program
• Hotel Room Discounts Worldwide
• Free Parking
• Advancement Opportunities across a portfolio of 200 hotels representing all major Brands

The Front Desk Agentis responsible for creating an engaging and CAREing environment for the hotel’s internal and external Guests. The key to success in this position is to ensure total Guest satisfaction by an efficient check-in and checkout experience, identification and resolution of Guest related problems, provide property and destination information, and to proactively respond to the needs of our Guests. The Hotel’s success depends on the establishment of long lasting relationships with our Guests, and the person selected for this position will be the foundation of this relationship.

Requirements:

• Prior hotel Front Desk experience preferred.
• Must be able to work a flexible schedule (including weekends & holidays).
• Excellent communication and hospitality skills a must!

Pyramid Global Hospitality is an equal opportunity/AA/Disability/Veteran employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person