Hotel Housekeeper/Front Desk Agent

What Makes a McKibbon Hotel Room Attendant/Housekeeper & Front Desk Agent?

The housekeeper creates a home-like experience for our guests with welcoming, helpful, and exceptional service, while maintaining a clean comfortable, and inviting environment. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. The front Desk Agent is often the first person to interact with guests. As the friendly face of the property, the front Desk Agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed.

A Day in the Life:

• Housekeepers are responsible for maintaining the cleanliness of guest rooms and suites (bathroom, living area, change and make beds) and other areas as assigned.
• You must have a tremendous personality and a great desire to work with people.
• You work with the Housekeeping Department to maintain one of the most important aspects of our guests’ stay: the cleanliness of their rooms.
• Housekeepers work with professional cleaning chemicals on a daily basis
• You will work on your feet, pushing a housekeeping cart to and from the guest rooms
• Housekeepers must have a tremendous attention to details
• Previous cleaning experience desired but not required
• Previous customer service experience, preferably in a hotel or related establishment preferred but not required
• You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
• You will maintain positive guest relations at all times.
• You will resolve guest complaints and ensure guest satisfaction.
• You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
• You will process all guest check-ins, and verify registration information with the guest.
• You will handle overbooked or 'walked' guests.
• You will accept and record wake-up call requests.
• You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• You will resolve discrepancies on the room status report with housekeeping.
You will train with and learn Food and Beverage operations to fill in as needed.

Job Requirements:

• Identification verifying you are at least 18 years of age
• The ability and flexibility to work weekends and holidays
• The ability to lift, pull, and push moderate weight (minimum of 20 lbs.)
• The desire to satisfy the needs of others in a fast-paced environment
• Previous experience working as a front Desk Agent or in a similar role
• A high school diploma or equivalent vocational training certificate
• Experience working at a hotel establishment (highly desired)
• Proficiency with computers
• Basic math skills
• The ability to provide excellent customer service and maintain a professional demeanor at all times
The ability to input and access information in the property management system and/or points-of-sale system

Ideal Skills & Qualities:

• The ability and desire to work independently with little supervision
• Multi-tasking skills
• The ability to learn quickly and work in fast-paced position with guest interaction
• Great verbal and written communication skills
The ability to create a fun and supportive working environment

Perks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. Our benefits package covers:

Physical & Mental Wellness:

• Full Time Associates:
• Comprehensive benefits package including medical, dental, and vision
• Life insurance
• Short- and long-term disability
• Paid time off and holidays
• Wellbeats APP to support physical and mental wellness

Financial & Occupational Wellness:

• Competitive Compensation with incentives
• Associate referral program
• Brand and company training classes, workshops and conferences for career growth and development
• Full Time Associates:
• 401K Savings Plan with matching funds
• Tuition reimbursement

Personal Wellness:

• Fundraising matching funds program
• Volunteer opportunities
• 24/7 chaplain services
• Exclusive hotel rate discounts