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SalaryThe Edgewater Beach Hotel is currently seeking a Full Time Front Desk Agent to join our team.
With a coveted beachfront setting overlooking the Gulf of Mexico and 125 modern suites, the Edgewater Beach Hotel is a charming Naples vacation resort that defines barefoot elegance. The Edgewater has remained an icon among hotels in Naples, Florida for over 30 years due to our premier location and the attentiveness of our dedicated staff.
The Front Desk Agent is responsible for providing exceptional service through:
- Assisting guests during check in and check out
- Informing guests of hotel amenities and local attractions to enhance their experience
- Accommodating guest needs during their stay
- Providing assistance over the phone answering guest inquiries/questions and directing to the appropriate contact
- Resolving guest issues and complaints to guest satisfaction
- Engaging with guests to build a connection and anticipating the guest’s needs and requests.
Ideal candidate has a positive and upbeat personality and is focused on exceeding guest exceptions. Prior experience of exceptional customer service skills is required as well as strong communication skills and basic office administration skills. Prior hotel and HMS experience preferred but not required. Must be able to work flexible schedule, both AM and PM shift, weekdays and weekends.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person
