Hotel Front Desk Agent

We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will provide exceptional customer service and ensure a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Duties:
- Greet guests with a warm and welcoming demeanor
- Check guests in and out efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Assist guests with reservations, room changes, and special requests
- Handle guest complaints or concerns with professionalism and empathy
- Maintain a clean and organized Front Desk area
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction

Requirements:
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent phone etiquette and communication skills
- Knowledge of hotel management systems and procedures
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Fluency in multiple languages is a plus
- Professional appearance and demeanor
- Flexibility to work various shifts, including nights, weekends, and holidays

Join our team of dedicated professionals who are committed to providing exceptional guest service. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply today to become part of our dynamic team!

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Overnight shift

Work setting:

• In-person

Work Location: In person