About us
AON Hospitality Group is a local owner/operator. We are professional, agile, engaging and our goal is to deliver memorable experiences for our guests, embracing a culture that empowers wellness & growth of our Associates and Delivering on our owners Vision.
Our work environment includes:
- Growth opportunities
- Company perks
- Lively atmosphere
- Safe work environment
PURPOSE OF JOB
Provide daily front-of-house guest services including all functions of the department to ensure compliance with established Brand and AON Hospitality Group standards and guidelines. Coordinate guest services and operations of the front-of-house with all hotel departments. Ensure guest service standards are maintained.
ESSENTIAL FUNCTIONS:
- Ensure service quality, professionalism and a prompt and satisfactory resolution to all guest issues, inquiries, and requests.
- Assist with necessary room assignments and reassignments to maximize inventory and support front office operations.
- Ensure proper execution of brand loyalty program ensuring sign-up initiatives are being met.
- Answering the phone to assist guests and other callers
- Checking guests in/out of their rooms following the proper credit card procedures and brand guidlelines
- Maintain a professional appearance and positive demeanor
- Responsible for day-to-day assignments
- Responsible for remaining highly visible to guests and providing additional support and responding to emergencies.
- Ensure that all paperwork including daily reports, daily checklists, policies and procedures for the front office are adhered to including:
o Handling of the Front Desk bank, paid-outs, and deposit preparation
o Review all in-house, reservations and cancellations to ensure they are executed correctly
o Review future bookings, groups, tours and events and plan accordingly
o o Key control of Vendor and guest key assignments
o Process any room damage claims and all follow-up
- Meet company and brand training requirements and guidelines.
- Other duties as assigned.
SCOPE
Provide exceptional guest experience to all guests, vendors and visitors. Work in an organized, safe, professional and positive work environment .
KNOWLEDGE AND SKILLS:
· Must have Valid Driver’s License
· A minimum of 2 years’ experience in Front Desk Hotel, or similar position
· Strong computer skills including Microsoft Office and web-based hotel software and applications
· Proficient in time management; the ability to organize and manage multiple priorities
· Ability to take initiative and effectively adapt to changes
· Excellent verbal and written communication skills
· Ability to work independently and without supervision
· Proven ability to achieve set goals and objectives
· Able to lift a minimum of 25 pounds and go up/down multiple sets of stairs
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
Work setting:
- In-person
Experience:
- Front desk: 1 year (Preferred)
Ability to Relocate:
- Panama City, FL 32405: Relocate before starting work (Required)
Work Location: In person