Job Description
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Handle customer complaints as necessary
- Communicate with housekeeping to make sure guest rooms are ready
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Working knowledge of Microsoft Office and reservation management systems
- High school graduate, GED recipient, or equivalent
- 1+ year of hotel industry experience or related job preferred
- Has experience answering telephone calls and troubleshooting stressful situations
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Welcome to our All-Suite, professionally appointed, Sheraton Suites Fort Lauderdale at Cypress Creek. Located on the north side in the Cypress Creek Corporate Park, Exit 33, from I-95, We are pleased to welcome our Business Travelers and Leisure travelers alike. Located just a short drive to the Executive Airport (FXE) 1.5 miles, Fort Lauderdale International Airport (FLL) 6.8 miles, Fort Lauderdale Beach, Inter Miami Stadium, 1 mile away and the Isle Casino Racing and 7.6 miles from the Fort Lauderdale Cruise Port.