Hotel Brand And Service Specialist

Who We Are...
Since 1973, Radiate Hospitality (formerly known as BPR Hotels) has developed and managed unique hotels that were designed to create lasting memories. We strive to bring real passion and creativity into every project. As a family-owned company, our team and hotels are a reflection of our core values: To be humble, to be authentic and to be committed to growth.
The Radiate Hospitality team is a group of self-starters and outside the box thinkers. We are scrappy individuals who are committed to team growth. To us, every interaction and project is a chance to create a unique experience. It's a chance to roll up our sleeves and work with the resources we have. That's how we got our start.
Today, Radiate Hospitality is a company of 300 employees, with eleven lifestyle and branded hotels, all unique to the communities they serve. Although we have grown tremendously since the beginning, the same core principles passed down from our founder remain intact. That's why we are committed to finding creative individuals who have what it takes to get the job done.
Help us build something unique.
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What We Look For...*
We are looking for a Hotel Brand and Service Specialist who will act as the liaison between the hotels and the corporate office's operational drive to satisfy all branding and Service styles at each property. In control of the entire guest experience, this role will encompass aspects of marketing, social media, service, renovations, and capital projects, and how each of these areas touch our Brand and appear to our guests. In short, this role is an extension of the Senior VP's mission for success and seamless execution and overall success.
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The Key Responsibilities:*

• Ensure the style and identity at each hotel is consistent and protected in all operational facets of branding and Service (current SOP's and new creations/ventures).
• Take brand Service ownership and provide the vision, mission, goals, and strategies.
• Enhance, merchandise, and maintain all aspects of retail.
• Ensure our social media is in line with our mission, specifically at our independent hotels.
• Ensure imaging and photography online (and collateral) is aligned with our mission of enhanced guest perception.
• Monitor hotel market and Service trends, research comp-set's activities to identify opportunities and key issues.
• Administrative responsibilities underpin the role including budgeting, procurement, and metrics reporting.
• Oversight and assistance with brand operating standards and SOP development and deployment.
• Assist GMs on new project rollouts at the hotels.
• Ensure brand identity on everything viewed or experienced by our guests.
• Influence creative direction for all collateral, social media, photography, uniforms, FF&E purchases, etc.
• Brainstorm new and innovative growth strategies
• Align the company around the brand's direction, choices, and tactics.
• Ensure hotels, and vendor execution aligns with national guidelines and standards.
• Identify areas of opportunities; bring solutions to hotel GM or SVP for corrective action.
• Support the onboarding of new hotel products and Services.

Other administrative tasks inside and outside of the corporate office as directed by Senior VP, Ops.
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The Model Qualifications

• Proven work experience as Brand and/or Service Specialist, manager, or coordinator.
• Up to date with latest trends and marketing best practices.
• Strong design talents with understanding of luxury aesthetics and branding.

Willing to ravel 20-30% of the time to various hotels in California and outside of the state when necessary.
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Be Bold. Apply Now.
Like what you see? If interested, please apply now to be considered for this position.

• Radiate Hospitality is an Equal Opportunity Employer

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Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year