Job Description
SUMMARY OF POSITION
Provides friendly and efficient service to guests according to company policies, procedures, programs and performance standards. Performs all duties to maximize guest satisfaction and quality of work environment as directed by Manager on Duty. Controls the flow of business in the dining room so guests feel welcome and comfortable. Check out Guests at the register. Provides genuine hospitality to each guest ensuring their dining experience is highly satisfactory.
POSITION ACTIVITIES AND TASKS
- Greet and Seat Welcome new Guests as they arrive and show them to their seats. Make a friendly first impression. Describe features, soup of the day, etc.
- Take Cash Check out Guests at the register. Ask Guests, How was your meal and service? Thank Guests and invite them to return.
- Hospitality Move through the dining room regularly and ensure Guests have all items needed. Be attentive make Guests feel special.
- Sell Bakery Offer specific suggestions for take-out bakery items. Efficiently package to-go orders.
- Clean Ensure that the cashier area, bakery cases and displays, lobby area, entryway and Guest restrooms and dining room stay clean throughout the shift.
- Processes To-Go orders
PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS
- Extensive standing and walking for up to 8 hours
- Must be able to communicate clearly
- Exposure to heat, steam, smoke, cold
- Bending, reaching, walking
- Lifting up to 50 pounds
- Exposure to dish and cleaning chemicals
None
Disclaimer
This position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. -EOE-