Student Services Advisor (Online Division)

If you are a current employee, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency), please click here to log in to UKG and then navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.

HOURS:

• The work location for this position is on site at the Herzing University Home Office in Milwaukee, WI. Hybrid schedule of on-site and remote work available based on business need.
• 40 hours per week based on business/student needs are typically between the hours of 8:00 am and 5:00 pm. One night per week until 7:00 pm.

EDUCATION and EXPERIENCE REQUIREMENTS:

• Bachelor’s Degree required
• One to three years of relevant, student support experience

PRIMARY DUTIES AND RESPONSIBILTIES:

• Advise students having out of classroom issues that are impacting their academic success. Discuss options with them and the pros and cons of these options. Provides guidance to assist students with decision-making.
• Advise students regarding academic issues, including program and course offerings.
• Complete and maintain student scheduling and course revisions per University standards.
• Having gained a comprehensive understanding of the registration process and program pre-requisites, provide guidance to students on scheduling changes and process those changes in the system.
• Work in collaboration with faculty/staff/administration to assist students who are experiencing personal or academic concerns to find appropriate solutions.
• Communicate to students regarding semester/term start regarding preparation.
• Communicate with new incoming students with welcome calls to discuss schedule and any potential obstacles to provide resources and/or solutions.
• Enter updates on communicates made with students.
• Communicate and negotiate with inter and intra department personnel to resolve student issues.
• Answer students’ general questions and resolve basic issues related to bookstore validation and eBook use.
• This position may take on additional admin duties as needed to support the University.

To learn more about Herzing University and our values, visit us at: https://www.youtube.com/watch?v=FusbVnks_YQ

We offer a comprehensive benefits package including outstanding education assistance programs.

Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

It is the university’s practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, country of birth, veteran status, or any other status protected by law.

https://www.herzing.edu/about/diversity