Helpdesk Technician

Position: Helpdesk Technician

Position Type: W2 Contract

Position Location: Bartlesville, OK

Daily Responsibilities

• Provide direct technical support for issues involving hardware, software, and networking for users throughout the company while providing exceptional customer service.
• Field incoming requests from multiple sources, prioritize critical issues, and escalate issues to appropriate team members if needed.
• Use strong problem-solving skills to resolve issues in a fast-paced environment while maintaining a positive attitude.

Essential Duties and Responsibilities:

• Respond to user requests for support and resolve problems.
• Monitor and respond quickly and effectively to requests received through the helpdesk.
• Install, test, and configure new workstations, peripheral equipment, and software.
• Monitor system performance and functionality.
• Provide support to our driving associates in person and over the phone.
• Document process and solutions; Participate in Refinery projects as assigned.

Qualifications REQUIRED:

• Any combination of education, training, and experience providing the following knowledge, skills, and abilities:
• Minimum of one year of relevant technical experience
• Knowledge and/or experience with administrative functions and or the IT/Refining industry.
• Motivated and team oriented professional.
• Strong organizational, computer, and customer service skills
• Must possess excellent interpersonal communication skills, attention to detail, analytical, forward-thinking, and ability to multi-task.
• Must be outgoing, confident, and self- motivated.
• Must possess ability to effectively learn and acquire new knowledge and skills.
• Willingness to work overnights or weekends if needed.
• Accurate typing at least 45 WPM.
• Hours for this position will be 6pm-6am Wednesday through Saturday.

Preferred:

• Bachelor’s Degree from an accredited University in Information Technology or related field