Helpdesk Technician - Night Shift

Helpdesk Technician
Location: Tulsa, OK Area
Description:

• Provide direct technical support for issues involving hardware, software and networking for users throughout the company while providing exceptional customer service.
• Field incoming requests from multiple sources, prioritize critical issues, and escalate issues to appropriate team members if needed.
• Use strong problem-solving skills to resolve issues in a fast-paced environment while maintaining a positive attitude.

Essential Duties and Responsibilities:

• Respond to user requests for support and resolve problems
• Monitor and respond quickly and effectively to requests received through the helpdesk
• Install, test and configure new workstations, peripheral equipment and software
• Monitor system performance and functionality
• Provide support to our driving associates in person and over the phone
• Document process and solutions
• Participate in Refinery projects as assigned.

Qualifications
REQUIRED:

• Any combination of education, training, and experience providing the following knowledge, skills, and abilities
• Knowledge and/or experience with administrative functions and or the IT/Refining industry would be helpful.
• Motivated and team oriented professional.
• Strong organizational, computer, and customer service skills required.
• Must possess excellent interpersonal communication skills, attention to detail, analytical, forward-thinking, and ability to multi-task.
• Must be outgoing, confident, and self- motivated.
• Must possess ability to effectively learn and acquire new knowledge and skills.
• Willingness to work overnights or weekends if needed.
• Accurate typing at least 45 WPM.

Experience, Education, and Training

• A Bachelor's Degree from an accredited University in Information Technology or related field is preferred; minimum one year of relevant technical experience is required.