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Who We Are
We are in the business of subrogation - companies trust us to recover payments on damage claims so that the party responsible is the one paying for the damage that was caused. We strive to provide excellent customer service to both our customers and the other parties involved in a claim. In short, we help our customers focus on theirs.
Our business is driven by our Core Four principles: Process, Results, Culture, and Experience. Our dedication to practicing these has enabled our current and future success.
We're passionate about throwing company events that bring us together and celebrate each other's achievements. We're also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy work-life balance.
Join our team and thrive in an environment that values both efficiency and effective processes as well as a casual, comfortable atmosphere.
Who We're Looking For
We're looking for someone comfortable working with a team of motivated individuals, in a remote position, and preferably local to the OKC metro area. As our Helpdesk Technician II, you would assist users to resolve problems with hardware or software applications diagnose and determine level of severity and take independent action to resolve problems. This position will test, troubleshoot and perform limited network maintenance to ensure existing network systems operate correctly with minimal interruption.
On a Typical Day, You'll
- Provide front line telephone, email, and walk-up support for users.
- Ensure that processes are done in a timely manner.
- Maintain documentation for CMR IT Help Desk procedures and processes.
- Assist with network system troubleshooting and maintenance.
- Administrative support of core business applications.
- Communicate regularly with technical, applications, and operational staff to keep current with processes.
- Deliver and maintain the highest level of customer service to both internal and external customers.
- Assist supervisor and team members as requested.
- Evening or weekend working hours may be required at times, as well as participation in on-call rotation.
- Perform additional related tasks and projects as required and assigned
Tiered Support Bonus System
The following bonus structure is based on total fees generated across CMR during the month. Bonuses are paid per pay period on the paycheck following the period in which it is earned. This is additional money earned for doing your job!
- Level 1 = $90
- Level 2 = $130
- Level 3 = $175
Required Knowledge, Skills and Experience
- Ability to answer phone calls and email from users, and to communicate clearly verbally and in written forms.
- Intermediate knowledge of Windows Operating Systems.
- Intermediate knowledge supporting Intel based hardware.
- Intermediate knowledge of Microsoft Office Suite.
- Experience with network system troubleshooting and maintenance.
- Ability to learn and retain new skills.
- Ability to work effectively in a team environment.
- Excellent oral and written communication skills.
- Good quantitative and analytical skills.
- Strong organizational skills.
- Adapts to changes in the work environment and manages competing priorities/deadlines
- Thorough and detail orientated
- Ability to work independently with minimal supervision
Education and Experience
- 2 - 4-years experience in helpdesk role
- Certifications in A+, ITIL, MCSA or HDI-CSR preferred
- Associates Degree in a related field preferred
- Bachelor's Degree in a related field preferred
Okay, But What Are the Perks
- Paid time off as well as paid holidays and volunteer time off
- CMR is a Top Workplaces winner for The Oklahoman the last 4 years in a row!
Additional Information
This job description in no way states or implies that these are the only duties to be performed by the incumbent in this position. They will be required to follow any other job-related instructions and to perform any other job-related duties request by any person authorized to give instructions or assignments.
Pre-employment drug screenings and criminal background checks are mandatory
CMR offers a full menu of benefits including a matched 401k
CMR is an Equal Opportunity Employer
