Address
Form of workAirswift has been tasked by one its major clients to look for a Helpdesk Technician to work an initial 12 months contract in Bartlesville, OK.
Responsibilities:
- Provide direct technical support for issues involving hardware, software and networking for users throughout the company while providing exceptional customer service.
- Field incoming requests from multiple sources, prioritize critical issues, and escalate issues to appropriate team members if needed.
- Install, test and configure new workstations, peripheral equipment and software.
- Monitor system performance and functionality.
- Provide support to our driving associates in person and over the phone.
- Document process and solutions.
- Participate in Refinery projects as assigned.
Qualifications:
- A Bachelor’s degree in Information Technology or related field is .
- At least one year of relevant technical experience is required.
- Knowledge and/or experience with administrative functions and or the IT/Refining industry is .
- Strong organizational, computer, and customer service skills.
- Must possess excellent interpersonal communication skills, attention to detail, analytical, forward-thinking, and ability to multi-task.
- Must possess ability to effectively learn and acquire new knowledge and skills.
- Accurate typing at least 45 WPM.
- Willingness to work overnights or weekends if needed.
Hours for this position will be 6pm-6am, Wednesday through Saturday.
