Help Desk Technician I - Temporary Internship

Position Description

Temporary Internship Opportunity

Pay: $13.65/hour

This position is eligible for Daily Pay!  Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Work Schedule: Part-Time Monday - Friday

This job is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act.

OBJECTIVE:

The Technician I, Help Desk provides initial support (Tier I) for the Help Desk.  Performs maintenance on company-wide computer systems and peripherals.  Assists customers with use of Goodwill’s computer systems and software.  Other duties as assigned.

QUALIFICATIONS:

Associates degree in a computer related field with equivalent industry certifications(s) to supplement education preferred.  Must have one to two years prior experience in computer setup and maintenance.  Must have knowledge of, and experience installing computer systems in a network environment.  Must have knowledge of, or experience in, developing and/or implementing Windows Operating System.  Must be familiar with, and have experience repairing, current PC hardware.  Must be proficient with the major commercial programs in use by Goodwill.  

Per contract requirements with vehicle insurance provider: Qualified candidates must be 21 years of age and have no major traffic violations for previous 3 years (for driving/insurance purposes). Must have reliable transportation; must also be able to operate company vehicle.

KEY RESPONSIBILITY AREAS:

• Responsible for the Help Desk and management of support tickets.  Provides initial support (Tier I) for the Help Desk.

• Responsible for the repair and maintenance of all Goodwill computer systems.  Must maintain overall knowledge, understanding, and use of computers in a networked environment.

• Responsible for computer software and hardware troubleshooting and repair on an ad hoc, emergency basis.  Must work in coordination with Systems team and any outside computer maintenance personnel in addressing hardware problems.

• Assists in the installation, and use of computer hardware, software, and supplies as needed.

• Provide on-going training and assistance to users on Goodwill's computer systems and software.

• Assists in the preparation of training materials for Goodwill's computer systems and software.

• Ensures maximum up-time for Goodwill's computer systems and software, including support coverage for evenings and weekends where applicable.  

• Must maintain good working relationships with all Goodwill personnel

• Performs duties and functions according to industry recommended best practices and Goodwill’s policies and procedures. 

• Provides technical support and service for the Excel Center.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. 

Goodwill participates in E-Verify.  For more information on E-Verify, please contact DHS:  888-897-7781 or www.dhs.gov/E-Verify

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Position:  Analyst I, IT Dept Number: 9300

(This information is required to ensure compliance with various workplace regulations.  Please identify each physical activity required in the performance of this position using the guide below)  

Guide to Physical Requirements:

• Continuously (5-8 hours)

• Frequently (3-4 hours)

• Occasionally (1-2 hours)

• Never

LIFTING: (as defined by ADA)

   Heavy: 45 lbs & over - NEVER

   Moderate: 15-44 lbs - OCCASIONALLY

   Light: 14 lbs & under - OCCASIONALLY

CARRYING:

   Heavy: 45 lbs & over - NEVER

   Moderate: 15-44 lbs - OCCASIONALLY

   Light: 14 lbs & under - OCCASIONALLY

PUSHING/PULLING - NEVER

REACHING:

   Above Shoulder - OCCASIONALLY

   At Shoulder - OCCASIONALLY

   Below Shoulder - OCCASIONALLY

TWISTING - NEVER

BENDING - OCCASIONALLY

KNEELING/CRAWLING - NEVER

SQUAT - NEVER

CLIMBING:

   Use of legs only (stairs) - NEVER

   Use of arms & legs (ladders) - NEVER

HEARING - FREQUENTLY

VISION:

   Visual, close - FREQUENTLY

   Visual, distant - OCCASIONALLY

   Visual, depth perception - OCCASIONALLY

HANDS/FINGERS:

   Simple grasping - FREQUENTLY

   Fine Manipulation - OCCASIONALLY

   Repetitive Movements - OCCASIONALLY

WALKING - OCCASIONALLY

STANDING - OCCASIONALLY

SITTING - CONTINUOUSLY

SPEAKING - CONTINUOUSLY

OTHER, please describe - 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)