IT Service Desk Technician, Tier 1 - DENVER, CO AREA ONLY

IT Service Desk Technician – Tier 1, Denver Colorado

Do you want to be part of an incredible group of people in a growing IT company? Would you like the opportunity to accelerate your learning and grow in your career?

If your answer is yes, please read on.

To be successful in this hybrid, Denver Colorado based role, our best Tier 1, IT Service Desk Technicians are organized, process driven, excel at problem solving and they all love our fast-paced team environment.

We want you to learn and grow here.
Nineteen years ago, we hired our first Service Desk technician and today he manages our Service Team as our President. Ten years ago, we hired a student intern who graduated and now serves as our Controller. Nine years ago, an IT Service Desk Technician matured into our Projects Director. With growth comes opportunity when you work on our team!

If you enjoy working with new cutting-edge technology and love to learn, there is no better position than working with our Anchor Point Service Department as a Tier 1, IT Service Desk Technician.

Responsibilities for the Tier 1IT Service Desk Technician:

• Provide technical support and peace of mind for Anchor Point clients both on the phone and via email.
• Resolve Tier 1 technical issues and manage incoming service request queue, primary phone support team, document time spent and strong note taking skills.
• Troubleshooting various IT issues including Mac and Windows operating systems, cloud services, broad knowledge in Microsoft 365, enterprise cloud backup, network printers, wireless solutions, and networking equipment.

Qualifications for IT Service Desk Technician:

• Enjoys working with people and excels at problem-solving.
• 1-2 years of experience in the IT field as a consultant or member of an IT Department.
• Previous MSP experience preferred.
• Professional IT Certifications desired such as: Comptia Network +, Comptia Security +, Microsoft Azure, M365, SonicWall SNSA, Cisco CCNA, VMware, or Egnyte.
• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer‐care. Patience, sense of humor and empathy is required.
• Ability to multi‐task and adapt to changes quickly.
• Self‐motivated with the ability to work in a fast-moving environment either in person or remote.

We know a piece of paper can’t 100% represent WHO you are.

We encourage you to if you know you fit at least 70% of the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. Anchor Point IT Solutions encourages you to break that statistic and to apply.

BENEFITS OF WORKING ON OUR TEAM:

Compensation: $21.00 - $31.00 per hour depending on qualifications

Schedule: Mon-Fri 40 hours per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off
• Paid holidays
• Anchor Point provided technology
• Anchor Point branded clothing
• Weekly lunches
• Weekly team trainings
• Weekly 1v1 coaching
• Certifications expense reimbursement and bounty
• Twice monthly All Hands meetings

DIVERSITY, EQUITY, & INCLUSION AT ANCHOR POINT IT SOLUTIONS

At Anchor Point IT Solutions, we acknowledge that an emphasis on diversity, equity and inclusion (“DE&I”) is essential to hiring phenomenal people. To create the best home for businesses and spark success at our firm and throughout our portfolio, we aim to establish an environment where every person is welcomed, accepted, and empowered to excel in their role. These beliefs run true to our People First philosophy, which emphasizes attributes over experience, we strive to recruit and work with those from a range of backgrounds, which drives creativity and innovation. At Anchor Point IT Solutions, we recognize that we must continue to improve and expand, and we are enthusiastic about maintaining Anchor Point IT Solutions as one of the best places to work by ensuring a culture of inclusion and allowing everyone an unbiased opportunity to grow.

Job Type: Full-time

Pay: $21.00 - $31.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Application Question(s):

• Do you live within an hour of downtown Denver, CO?

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• M365 apps & cloud services admin: 1 year (Preferred)
• Working for a MSP (Managed Service Provider): 1 year (Preferred)

Ability to Relocate:

• Denver, CO 80209: Relocate before starting work (Required)

Work Location: Hybrid remote in Denver, CO 80209