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Form of workJob Description
Lakeshore Talent is seeking a Help Desk Support Technician for a large hospital organization based in Aurora, CO. This is a 6 month contract to start with potential for extension at the end and has hybrid flexibility.
Pay: $24-$25/hr
Shift: 7:00am - 3:30pm
Schedule: Monday - Friday - Hybrid opportunity
Responsibilities:
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in person, or electronically (typically handling 40-70 calls/day)
- Mobile Device and Printer Support
- Basic troubleshooting of mobile devices, network troubleshooting and Microsoft Apps.
- Troubleshoot workstations and connectivity for devices
- Recommend hardware and software improvements
- Track customer issues and resolutions
Requirements:
- High School Diploma or GED Equivalent
- Previous exp in a hospital healthcare environment preferred
- Exp using Active Directory to manage accounts
- Knowledge of Windows & Apple devices
- Excellent customer service and phone etiquette
- Prior working experience of ticketing systems/documentation
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
JOB ID 48613
Since 1995, Lakeshore has provided Staffing, Recruiting and Payrolling services to employers in Denver and Chicago across multiple industries. We are committed to achieving success by matching top talent with the right opportunities. In 2017, Lakeshore re-branded as Lakeshore Talent after a management buyout, becoming a woman owned company. We have a dynamic team of Account Executives focused on sales and the client experience and a talented team of Recruiters focused on candidate recruitment and candidate experience. We are able to offer a higher level of service as a result, and take pride in building strong relationships worthy of loyalty with both clients and candidates.
