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Form of work
SalarySummary of Job
Provides technical support including hardware, software, and end user training. This position proactively maintains equipment, identifies potential problems, researches and resolves moderate to difficult issues. This person will regularly interact with end users in person, via telephone or through the ticketing system to perform day to day client support.
Essential Duties and Responsibilities 1. Supports and troubleshoots all aspects of desktops, laptops, mobile devices, printer, scanners, and other peripheral devices including installation of OS, software, firmware, and drivers. Requires troubleshooting software, hardware, and connectivity issues. Provides one-on-one training to users on the use of standard and nonstandard agency software including the operating systems and office suite applications. Assesses issues to determine if equipment needs repair/replacement or escalates to other infrastructure staff. 2. Supports local VoIP hardware and software by installing, troubleshooting, repairing, replacing, relocating and inventory tracking. Supports agency hardware and software for mobile devices. 3. Supports and troubleshoots conference room equipment including audio, visual and end user training. 4. Responsible for the planning, setup, movement, tracking, replacement, lifecycle, and surplus of desktop computer hardware, printers, and other peripherals. Works with users to coordinate equipment replacements and relocation. 5. Installs, updates, troubleshoots, and schedules software installations across the entire agency. Will push software updates and deploy new applications in both large and small-scale deployments as necessary. 6. Maintains software inventory to track licenses and ensure that license agreements are met. Prepares requisitions for required nonstandard software. 7. Documents solutions to common problems and communicates these solutions to computer users and other department staff, outlining steps performed to solve issues and writing how-to documents to share with staff and users. 8. Consults with supervisors regarding information technology related issues, needs, and services; conducts special research assignments, gathers data, and prepares reports for consideration by management or special committees.
9. Maintains knowledge of the Housing Authority of the City and County of Denver (“DHA”) policies and procedures, and federal, state, and local regulations that pertain to DHA.
10. Maintains confidentiality.
11. Performs related duties as assigned.
Minimum Education Requirements
* Associate Degree in Computer Science or Computer Information Systems from an accredited college.
Minimum Experience Requirements
* Two (2) years of experience in an IT environment supporting hardware, software, and mobile devices in Microsoft Windows environment.
* Basic understanding of network topology, network devices and Internet Protocol (“IP”) address schemes.
* Worked in a customer facing position in an IT department.
Education/Experience Equivalency
* A combination of appropriate education and experience may be substituted for the minimum educational requirement.
Licenses and/or Certifications
* Valid Colorado driver license and maintains a driving record in accordance with the personnel policy.
Job Type: Full-time
Pay: From $65,278.61 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Experience level:
- 2 years
Schedule:
- 8 hour shift
Ability to Relocate:
- Denver, CO 80204: Relocate before starting work (Required)
Work Location: In person
