Help Desk Technician

Job Description
About Welch Equipment
Established in 1985, Welch Equipment Company is a Toyota / Raymond partner and is the premier provider of forklifts and warehouse servicing solutions for the Material Handling industry. We sell and create award-winning products and solutions to boost productivity, lower costs, and help customers grow their business and remain efficient in the process. Serving customers in Denver, Utah, and New Mexico we work with many partners to provide the best possible service. We respect and value our team, and we look to bring the best talent together to make our future even stronger.
Job Type: Full Time, Entry Level
Benefits

• Medical, Dental, Vision, Life, STD, LTD, Vacation, Paid Sick Leave, 401(K)
• Compensation: $22-$30 per hour

Primary responsibilities

• Oversee the daily performance of computer and tablet systems.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Setup of new equipment to new employees as needed
• Maintain and instruct employee on Service related software.

Knowledge

• Computer hardware and software, including applications and programming
• Principles and processes for providing customer and personal services,
• Microsoft Windows and office tools

Skills/Abilities

• Active listening
• Reading comprehension
• Critical Thinking
• Time Management
• Oral and written Comprehension
• Oral and written Expression
• Information ordering
• Deductive reasoning