Service Desk Technician

THIS IS A HYBRID POSITION. MUST LIVE IN THE DENVER, CO AREA.

Do you strive to enthusiastically go the extra mile? Do you give your very best to your clients AND your team? If so, keep reading …

We are currently searching for a Service Desk Technician who desires to advance his/her career by bringing talent to a dynamic, high functioning team that is focused on serving others. As a Service Desk Technician supporting multiple clients, you will provide remote IT support, as well as perform occasional project implementation work.

Enable Resource Group is a privately held company that provides technology services primarily to churches and service-related nonprofit organizations. We have grown our business over the past twenty years by providing sound technology solutions and excellent customer service; our mission is to "Change Lives by Serving Those Who Serve."

Required Skills:

• Proven ability to provide technical-world class service to clients and team members (Service attitude a must!)
• Excellent verbal and written communication skills to technical and non-technical end users
• Well organized and strong time management skills
• Self-driven and able to work with little supervision
• Ability to work and collaborate as part of a team
• Proven ability to follow processes and document issues/resolutions accordingly
• 1-3 years in an IT support role troubleshooting tier I – tier II tickets with a mid to large sized company
• Working knowledge of electronic ticketing systems
• Working knowledge of current Windows OS
• Current experience supporting Microsoft 365 applications
• Proven knowledge with creating and managing users, groups, and objectives within Active Directory
• Ability to undergo and pass a background check in accordance with state and federal laws.

Our wish list:

• Understanding of PowerShell and/or other scripting languages
• Working knowledge of MS Azure
• Basic networking concepts such as DHCP, DNS, TSCP/IP and IP routing
• MacOS experience
• Working experience with ConnectWise
• Professional certifications: A+, Net+, MCSE, MCSA

What we offer:

• Fantastic company culture
• Great work/life balance (8am-5pm, Monday – Friday); No on-call rotation
• Competitive salary (This position is salaried, not hourly!)
• Competitive health benefits (one of our medical plans is free for employees)
• Generous PTO beginning day 1 (as well as all major holidays)
• 401k with a match
• Opportunities for advancement and continued growth
• And much more!

No calls please.