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Form of workThe Help Desk Specialist's role is to provide a single point of contact for end-users to receive support and maintenance within the organization's desktop computing and network environment. This includes receiving, prioritizing, documenting, and actively resolving end user help requests and escalating when required. This person will also troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance and training where required.
*Full time, 9am-5pm on site; includes an on-call rotation of 1 week per month. Occasional travel to company facilities throughout PA and MD.*
We're Proud to Offer our Coworkers:
- Above standard industry wages, with the opportunity to earn more based on experience
- PayActiv On-Demand Pay - Work today, get paid tomorrow
- Performance-based bonuses for attendance, feedback, and more through our "Engage" coworker centered bonus program
- Length of service bonus
- $2 meal plan
- Career Path growth opportunities - learn and earn additional bonuses from $750 - $2,000 (position specific)
- Generous paid time off with PTO rollover - unused days carry over to the next year
- Double time holiday pay (including YOUR birthday)
- Personal Day of Meaning Holiday - 8 hours of additional holiday pay added to your PTO bank
- Highmark Blue Shield Healthcare Benefits, Highmark Vision and United Concordia Dental
- 401(k) with employer match contribution
- Employee Assistance Program (EAP)
- Wellness reimbursement incentives
- Pet Insurance
Ask your Employment Specialist during your interview for details on any of our coworker centered benefits and incentives.
Help Desk Specialist Responsibilities:
- Provide technical assistance to end users via both telephone and e-mail in a courteous manner.
- Diagnose, troubleshoot, & resolve multiple technical issues.
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- If necessary, liaise with third-party support and PC equipment vendors.
- Assist in the deployment and support of all IT systems, including servers, workstations, routers, switches, peripherals, and other hardware and software.
- Administer and maintain end user accounts, permissions, and access rights.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
- Assist with asset management for IT hardware, software, and equipment.
- Occasional travel to company facilities throughout PA and MD.
- On-call availability for 1 week per month.
Help Desk Specialist Qualifications:
- 2-5 years equivalent work experience.
- Experience with the following:
- Computer hardware & software troubleshooting
- Windows desktop and server operating systems
- Microsoft Office application support
- Print server management and printer troubleshooting
- Cisco VoIP systems
- Cisco switch and router configurations
- Apple & Android tablet configurations
- Exceptional customer service orientation.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
About Country Meadows:
We have over 2500 co-workers who are serving our residents with meaning, thriving with purpose and leading our company with innovation! We have been serving seniors for over 30 years, and we invite you to join our vision for making lives better.
EOE
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