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Form of workFounded in 1967, ImageFIRST is the largest healthcare linen rental and laundry services provider to medical facilities throughout the continental United States and Puerto Rico, with a specialty in serving the healthcare market.
Check out our company page: https://www.imagefirst.com/company/
The IT Service Desk Technician is responsible for providing technical assistance and support as related to the organization’s computer systems, hardware, and software applications. This individual will be the initial point of contact for all end-user requests and issues. They will manage assigned requests submitted through the Service Desk application as well as those requested by phone or in person. They will need to evaluate and prioritize each request and determine the appropriate solution. Requests needing higher level support will require proper escalation based on defined criteria and service level agreements. The IT Service Desk Technician will need to communicate effectively with end-users and walk them through problem solving processes.
This role reports directly to the Manager of IT Support Services but will interact with the management at all levels of the organization and information technology professionals to provide IT Services. The successful candidate will be a highly driven, self-managed individual who demonstrates initiative and proactively seeks solutions to problems.
PAY: $55,000 - $60,000 annually + yearly bonus
SCHEDULE: 4 days in office, 1 day remote (after training period)
RESPONSIBILITIES:
- End user support of desktop operating systems
- End user support of desktop software
- Setup of PC and Peripherals
- Computer hardware repairs and maintenance
- Installation of desktop operating systems
- Installation of desktop software
- Installation of computer accessories
- Respond to support requests
- Update support requests
- Communicate with end users regarding support requests
- Document solutions for well known issues and maintain knowledge base
- Active Directory user account administration
- Active Directory group membership administration
- Office 365 user account administration
- End user support of MAC computers
- Avaya Phone administration
- Knowledge and setup of iOS and Android mobile devices
- Mapping of network file shares
- Mapping of network print shares
- Perform other duties as assigned
MINIMUM QUALIFICATIONS:
- Minimum of 1 year experience in end-user support
- Technical knowledge and minimum of 3 year experience with desktop operating systems, Windows 7, 8, and 10.
- Technical knowledge and minimum of 3 year experience installing desktop software.
- Strong written/verbal communication skills, organizational abilities, attention to detail.
- Ability to multitask and prioritize tasks.
Required Competencies:
- Be Respectful: Value all we come in contact with
- Be Remarkable: Create a positive moment with every interaction
- Be Safe: Keep ourselves and those around us safe
- Be Honest: Be guided by truthfulness in all we do
Benefits:
- Competitive pay
- Growth opportunities
- Medical, Dental, Vision
- Pet, Legal, and Hospital Indemnity Insurance
- 401k (match)
- Paid Time Off Package
- Great company culture
- Collaborative team environment
- EOE / Drug-Free Workplace
We are proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, anddiversityof our associates.
#INDIF #LI-MM1 #CB
