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Form of workJob Description
With our close-knit environment and high retention rate, the AEC Group has been repeatedly ranked in both the Post Gazette Top Workplaces and Pittsburgh Business Times Best Places to Work. If you’re looking for a career with a dynamic and flourishing company that offers exceptional opportunity for advancement and personal growth, look no further.
As the trusted partner to our customers and Technology partners, our project teams work together to deliver exceptional results and services. Showcase and progress your technology experience with the premier regional technology solutions integrator.
Desired Attributes and Experience:
- Customer service mentality
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Reliable
- Solid understanding of computers, networks and software
- Experience using MS Office applications: Word, Excel, Outlook
- High attention to detail
- Previous experience with ConnectWise or other ticketing system
Responsibilities and Duties:
- Install and configure hardware and software for various manufactures
- Respond to tickets in accordance with SLA guidelines
- Record, track, and document the Help Desk request problem solving process including actions taken through to the final resolution
- Respond in timely manner to requests and issues
- Repair and replace equipment as needed
- Provide remote support to end users and onsite if required
- Assist new hire training for basic IT needs.
- Set up new workstations for users (deploying equipment, checking over account setups).
- Heavy use of Windows and Mac OS devices
- Ability to work in Active Directory, Azure, Exchange, 365 and Teams
- Understanding of Cisco, Meraki, Aruba networking products
- Understanding of Palo Alto, Meraki, Cisco, Fortinet security products
- Create documentation for staff for training purposes
- Resolve Tier 1 support tickets
You’re a great fit if you have:
- A two- or four- year college degree, preferably in an IT related major
- Knowledge and experience with MS Office applications is required
- Basic networking troubleshooting skills
- The ability to work from home in a hybrid corporate setting, onsite in Oakdale at our headquarters based on scheduling, and to also have the ability to travel 10-15% mostly regionally to client sites when needed
- A Valid driver’s license and clean driving record
- A team player attitude with a strong ability to collaborate and establish rapport with staff, customers, and business partners
- Proven detail-orientation with excellent organizational ability
We offer a full compensation and benefits package, along with the opportunity for professional growth with a leading technology company who focuses on our clients and service.
AEC Group is a full-service, end-to-end technology solutions integrator headquartered in Oakdale, PA. We have over 25 years of experience delivering solutions focused around data center infrastructure, virtualization, data lifecycle management, security, cloud transformation, virtual workspaces, and managed services. Supporting clients globally, from SMBs to Fortune 100s, we serve as a single, dependable source for consultation, design, implementation services, and support.
